Dior USReviews of dior-us.com

Small items were out of packaging during shipment. I would have liked it more if it came gift wrapped to get a feeling coming out of a Dior Boutique!

Lipstick shades aren’t as pictured on the website. Some things i got did not even have swatches pics on the web too. But the formulas are good.

Too early to say. Just received it. Everything seems to have arrive in good condition, but the cushioning "balloons" didn't keep the contents from rattling.

Love the products, hopefully the original packaging comes back soon in time for gifts!

Item matched my expectations. Great purchase though not packed as advertised.

I didn’t get my gift wrap box🥺for my surprise gift

I contacted customer service by both email and phone immediately following the placement of my order. My purchase was made using PayPal. Instead of entering the mailing address, it used the address Associated with my paypal account. My attempts to contact customer service were in order to change the shipping address so that this gift could be sent to the appropriate address. I received no response by email, and the representative by phone informed me that they put in a request to cancel but wouldn’t be able to confirm for 24 hours. The order was never cancelled. The shipment Was sent to the PayPal address. I’m disappointed that customer service was unable to help with cancelling my order or updating the address. I would expect more from Dior for the money paid.

I ordered miss dior and it was delayed but that's understandable with the delays and restrictions regarding Covid-19. Only 4 stars because there really could've been better packaging. Product was absolutely worth it besides that and fairly speedy.