Dior USReviews of dior-us.com

I placed two online orders. Both were cancelled for no reason, I tried to call and was told there telephones for online cosmetics were broken and i couldnt speak to anyone. I am being honest and would be happy to share the email communication with someone at Dior. I wanted a product that Macys or other department stores didn't have (larger size). I felt they treated me with total dis-respect. While I am loyal to their products I will only purchase from a secondary company. Frankly I hope this review finds its way to dior directly.

First time and last time.

Wife Ordered makeup first time, bank sent fraud alert emails. We said it was ok, they released. Dior cancelled our order said something about protecting our customers. We blamed bank. I Ordered again using a different card. Dior cancelled again. Sent an identical email. Called all day long leaving messages. They never answered or returned my call. Responded to their email that said they were protecting their customers. They never responded to that either.

Having no reason cancel my order and cannot connect with customer service

I purchased the Dior Oud Asphahan earlier this month (November) via the website. Few minutes later, I revived an email from Dior stating that I will receive the perfume on the 24th of November. I was fine with this date, specially that I wanted the perfume for my mother in her birthday, which is not till the end of the month. A week before my expected delivery day, I received an email from Dior customer service telling me that my order was cancelled because it did not meet their requirement! I used a valid debit card and there is no way that my bank hasn't approved the transaction (this was the reason when I asked the customer service about the reason). In addition, you cancelled my order after weeks from placing it!! You put me in a bad situation with no logical reason. I was disappointed to the max. It was not an expected experience with such a name!

I placed 2 orders on Dior website, after a week of waiting, I got an email said my order has been cancelled because not meet requirement. I called the customer service but no one ever answered. I tried again to place order online and my orders got cancelled again for no reason!

i want to when my package comes my home

I purchased the perfume online from Dior. They sent me a confirmation email afterward. But 10 days later I got another email said my order is not being process and did not explain why. Thank you that is for my girlfriend's birthday.