Dior USReviews of dior-us.com

Ordered product and paid for 2nd day shipment. Received email stating product had been shipped and it would arrive within two day limit. Then received email stating they had delay and product would not arrive until third day. Asked for refund of shipping costs, Dior refused, stating I had placed my order too late for 2nd day shipment....even though they originally shipped product so that it would arrive 2nd day shipment. Have purchased Dior products for years....no more.

I placed my order on 12/5, plenty of time before Christmas. My siblings and I pitched in to buy this perfume for our Mom. The 15th passes and nothing comes in the mail. I call, no answer, just and answering machine. I left messages and emails, finally get an email on the 20th that the order was cancel since they could not reach me. We were so upset.

I used this computer to order for Christmas a gift for my girlfriend and after shave lotion for me. they put this on my charge card but I have never received my shave lotion, what's up with this? I have used your site for many years but this is my first bad experience and I am not happy. What is Dior going to do about this?

My order was canceled because a product was not in stock.

Out of stock...Little notice...Not pleased at all! Will go to local vendor in future instead of ordering direct online! At least they are dependable!

I ordered my normal makeup because I didn't have time to make the trip to the mall to purchase it where I normally do. I paid for two day shipping so I could have it by the weekend. I received an email a day later asking to verify my shipping address. I emailed them back with the same address I initially put in. I didn't receive my product for another 8 days. For a company this large and supposedly sophisticated I expect so much more, especially paying almost $100 for a bottle of foundation. I am very disappointed in Doir's customer service.

Terrible customer service experience. Item was sold to me, and they did not even have it, my Christmas give was ruined because of them. 😠😠😠😠

Lousy customer service team who doesn't not return phone calls. If I shop for a dior product again it definitely will not be through their website.