Dior USReviews of dior-us.com

Bad customer support

I ordered a cologne for my boyfriend for Valentine day. I wrote a special message for him to be mailed as well. Although, the delivery time was on time but it was not accompanied by my personal message!! and the worse is that when I submitted a request to follow up the reason (hoping that they would as least try to send it in a separate mail), the only response I got was "sorry". They ruined my plan to surprise my boyfriend.

When i call customer support, Chris keep saying that he will get back to me but no information received. I called nearly 15 times in the last 2 months. My order #365277

I've placed order( Ambre nuit ) three times and I received the confirmation emails but always after one day you sent me a cancellation email with no reason. I used different cards and emails but it didn't work and I sent an email to the costumer service asking them about the reason that's behind the cancellation but I didn't get reasonable answer. I'm frustrated because I can not buy my best perfume because we don't have stores in my city that sell La Collection Privée - Ambre Nuit and I can't trust any online website except Dior website. Best

Explained as maybe product not in-stock, or maybe credit problem (my amex charged pending) or maybe i didn't rate as a client,,,? Very vague,,, I successfully ordered Dior products from Neiman Marcus WITHOUT PROBLEM!!!

My foundation came broken and no help at all!

Order was rejected because the items "could" be out of stock. This was after a few days of the order status being in processing. I had paid for 2 day delivery. What is the use of any of that when it takes days to process prior to shipment and at the end of it the order is cancelled. Displaying the item as out of stock during the purchase would have been better.

I was very disappointed with the DiorShow mascara that I bought from Dior online. While the packaging was gorgeous, the mascara dried up within 2 weeks, and there was very little product in the tube. For the price of $30, I would have expected it to last a bit longer.