Dior USReviews of dior-us.com

They cancelled my order for no reason. I'm completely turned off by Dior

So painful to order and then get canceled via form-email, I wonder why I am even spending time to give them the poor rating they deserve.

- I wanted to buy a birthday gift from thier website , but my order was cancelled with no apparent reason and my money is still on hold that I couldn't buy another birthday gift for my special person. I am so upset !

Item was never delivered. Customer Service did not seem willing to do anything about it.

I bought dolce vita from dior website and after two days I got an email that they don't have it!!!!Very disappointed

I made a purchase, it was a lipstick to my girlfriend for her birthday, twice, but they were both canceled. I still don't know why. There were one customer service guy replied my email, but the language was vague without any specific reasons. Please let me know the reason~~~

The customer service Person I was on the phone with he was not knowledgeable of products and and he could care less about my needs as a customer I cannot believe I am re-ordering for the second time on DIOR.com I told myself I was not going to but I do love some of DIOR's COSMETICS that's the reason I ordered

I was trying to order a Jadore signature set as a birthday present for my sister. The ordeal started with placing the order online. After trying several times, the order did not go through and I was prompted to call the customer service. The customer service rep could not resolve the problem even after trying 3 different credit cards I use regularly. His response was there is a "conflict" in my address! I eventually managed to place the order online myself. The order arrived a day late. Once opened by my sister, we realized that the set is missing and they have only sent us the complementary samples, while they had charged my credit card. i called the customer service and the rep first asked if i still had the original packaging. Then he said they had to place an inquiry to UPS that takes 5-10 business days followed by an internal inquiry. I told him that there was no point in contacting UPS as I had received the package but it was missing the actual order. He did not understand how idiotic his proposed course of action was and at the end said there was no other way around it. I demanded either a replacement sent right away or my money back and he refused. I demanded to speak to his supervisor. He put me on hold forever. I called again later that day and spoke to the same person. This time he said that they would not charge my credit card but offered no explanation or apology for this mess. The charge kept showing as pending for several days on my credit card account. Bottom line, terrible experience, terrible website, terrible customer service. Do not waste your time with these people.