Dior USReviews of dior-us.com

They canceled my order 3 times and did not give an explanation as to why. Will probably just buy from department stores.

A few days after I placed my order for Eau Sauvage, I was informed that Eau Sauvage was not available at Dior.com and would not be for the foreseeable future. If not available at the source, where? I was extremely disappointed. Why offer an item that isn't available? Poor website maintenance. Surprising for a brand like Dior.

Quality of the product is not good.

I wish to complain about your shipping my product that I purchased on March 23th. I am so disappointed writing this for you. Firstly. I ordered a lipstick on March 23th. As your confirm email, my items was scheduled to be delivered on April 3. At the moment - April 10 (over 2 weeks after purchasing), I haven't received any yet. So surprised hearing that you blame all things on us that I wrote wrong shipping address. (I made a phone call for your company, one of your staff blame me that). I trust this is not the way Dior Company wishes to conduct business with valued customers—I have been with you for a long time and have never encountered such treatment before In addiction, I planned to buy this one for my Mom's birthday, which held on April 9, and now NOTHING FOR HER SPECIAL DAY. Will I have a reasonable explanation from you? And would like to know what you will do about my complaint. I look forward to hearing from you as soon as possible to resolve this problem.

I originally went to Dior.com looking for a particular lipstick. For the first two days the website kept saying it was unsecured and the certificate at the top of the site had a little error message saying my information may not be safe. I went to look for that lipstick on eBay but nobody had a new one for sale. A few days later I went back to the website and the certificates were finally in order so I grabbed my credit card and placed my order and I was very particular about my address because I'm visiting a friend in another state so my delivery address was different then my billing address but both were entered completely correctly and the order was placed. Where I am there is no signal unless I go into town. For some reason, Dior.com Associates called me and left an email asking for my shipping and billing address. I did not receive the messages for just over a week and by that time my order had been cancelled. That is beyond ridiculous. The billing and shipping address were correct and even clarified. I love the perfume and the lipstick but I will never purchase Dior.com again.

They are impossible to contact, have to always leave a message which they do not respond to. Cannot exchange a product. They don't pay return postage. Costs too much just to try a product.

Did not receive the free gift promised

I placed an order and paid for two day shipping. It took a week to get my order. I called several times and only spoke to an individual once but we someone how got disconnected. Then, every time I called I had to left a message without ever receiving a call back.