For any queries relating to perfume, make-up or skincare, please contact Parfums Christian Dior customer services. Our Dior ambassadors in Customer Relations will be delighted to give you personalized advice and to answer your questions from Monday to Saturday 9AM-9PM (east coast) / 9AM-6PM (west coast) by calling 877-903-4671 or by email at: [email protected] .
Dior US (dior-us.com) has 13,721 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Cosmetics & Makeup · New York, New York
Excellent
Cosmetics & Makeup · NY, New York
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Cosmetics & Makeup · Gouverneur, New York
Excellent
Cosmetics & Makeup · Brooklyn, New York
Excellent
Showing 1,546 reviews with 1 star · Clear filters
Dissatisfied C.
I couldn't get the website to work, had to call customer service. Because I hadn't put dashes between my phone numbers, I couldn't place my order. That's terrible UX in 2017. I ordered one small bottle of makeup, and got a big box with tons of paper in it, a ribbon, and just excessive material to recycle. I won't order from Dior again, as the company obviously doesn't care about the planet.
Customer
For starters, I NEVER received my package. Then when I called no one was ever answering or responding to my voicemails. When I finally got a hold of someone he told me he would call me back about my issues but never took my name, number, or item number down, so how are you going to rectify any situation? Mind you I still have no item yet they took the money from my account . Save yourself the headache buy it from Macy's.
RanK
Very disappointed with customer service. After placing an order online, I got an email asking for my billing and shipping address. I replied to the email providing them my billing and shipping address. After double confirmation, they delivered my package to billing address instead of shipping address. And the worst part is that, I didn't know it's delivered as they didn't provide me the tracking number until I called them and asked about the status of the order. The customer representative said he has to check with UPS if they can retrieve the package and deliver it to my shipping address. They never got back to me. Waited for few days hoping that they would deliver my order to shipping address and then went to my billing address and picked up the package myself. From now on, I would never buy anything from Dior.
Customer
The service call is useless
Customer
I ordered a Mother's Day gift and had an issue with the billing address (that I entered correctly initially) and was told order was cancelled and I had to replace the order. The order then would not arrive in time for Mother's Day. I ordered from Chanel instead. I was very disappointed with Dior.
Customer
I am sorry to say that I am not happy with this mascara. It is clumpy and flakes. Very hard to use. I have had Dior in the past and loved it. Thus the reason for ordering more. O
Customer
Set up and account and placed an order online. Received a call from customer service requesting I call back to verify my address etc. The number left was incorrect - I called several times to receive a voicemail for an executive at Dior. I then received an email telling me my order had been canceled. When I wrote back to the customer service rep to let them know what happened, they said they didn't understand and I haven't heard form them since. Very poor service from a luxury brand company.
Michele Kathryn I.
The day after I had received my order, I logged into my account on the Dior website to complain about the product I'd recd. I'd also asked to return the item. I HAVE NEVER RECD. A RESPONSE. This is EXTREMELY POOR Customer Service. SO DISAPPOINTING!