Dior USReviews of dior-us.com

My mascara was dry as a bone upon opening. Not cool.

I paid for a product that I have NOT yet received! I am highly disappointed. Send me the product or send me my money.

Unacceptable service. Worst customer services. Never buying from this website again.

The ship time was supposed to be 2 days. I placed my order on Saturday and acvording to the confirmation it would arrive on Wednesday. Then i got a message on Tuesday that it had been shipped to arrive on Friday. It completely missed her birthday!

I have placed a really BIG order and after got a call from customer service about my address. She wanted to confirm it and as soon as I told her the address she told it was incorrect and she had to cancel the order. I told to give me 5 seconds because i had the receipt in front of me on my laptop and confirmed again the same address as previous but she insisted it was a mistake and hung the phone on me. She was rude and it was unacceptable. So I sent a complaint to dior but no one has replied back in a month. But the bigger problem when I tried to reorder my stuff were out of stock !!! and i had to file a claim at the bank because dior charged me and didnt give me a refund back.

When reaching out to Customer Service, I was advised since I was spending over $100 I would receive my products within 2 days, I made my purchase on a Wednesday and I was told I would receive on a Saturday. I was also going out of town, which I did advise the customer service representative of, she said it would be no problem as I spent over $100, I would receive the items within 2 days (Saturday at the latest, but should receive Friday). Unfortunately, I did not receive my items until that Monday and I had already left town. I am severely disappointed in the communication I had with the customer service representative. I did reach out via e-mail to let Dior know of my situation and the woman was quite rude and condescending to me and said it was my fault that I did not read the terms of the delivery correctly. First of all, that is not how you speak to a customer, let alone a new customer who is trying your products out for the first time. Secondly, her responses were rude, when they did not need to be, I've worked in customer service for over 20 years and her attitude should have been left at the door when she came into the office. Needless to say, I returned the items without opening them due to the lack of respect, response, and way I was spoken to. I would NEVER purchase Dior products again and the only reason I did want to try them out was due to reviews and the fact that they're oil free. Finding true oil-free products (foundation and powder) is difficult for me.

I have ordered Dior Sauvage Deodorant from Dior Official website but I have received the item at Half the bottle (might be the used one). I am not sure what happened. I was totally disappointed and decided to never order Dior Products from now on

Horrible customer service- no explanation why cancelled, and later no response.