Dior USReviews of dior-us.com

No exchanges allowed if you buy through dior website. Also, if you return anything, you have to pay for your own shipping.

Received the order broken and naturally I threw it away because it was leaking everywhere and they couldn't refund me because "I had no evidence or proof"

I received my shipment and one of them was broken

Horrible!!! I'm still trying to complete my purchase! Never had so much problems buying something.

I placed my first order. This was discarded, because the company claimed that I had not responded to a request for more information. The request for information was about my address. I never received such a request, and only found out that the order had been discarded when I asked about the order later. I was required to submit a new order, which contained the requested information. Nevertheless, I subsequently received another request by email. Altogether I gave them the same information three times! I am sure that the ordering process from this company could be more efficient, and less irritating.

Their website is abysmal. Save an address and it won't use it as an option unless it's under your name. You put your items together and click "agree" to a price and that does not end up being the result! I always listed myself as a Miss but after calling in to straighten out my order, they put me as Mrs! So I immediately called back and request it be changed back to Miss, and I was assured they would fix that. They didn't. Never again.

My package was lost during shipping and I have never received my package until now. I called the Dior customer service and their attitude was pretty arrogant, especially the gay who called Chris. They asked to wait for "7-8 Business Days" then another "7-8 Business Days" saying that the UPS was doing an investigation on it. It seems like this investigation will take forever... So disappointed at Dior.com and I will never shop on it again. (If it's not for the eye-shadow palettes I want are don't sold at any other department stores but the official website, I would't even go ahead to place a second order.)

My purchase order was ignored because Dior US can't recognize my address, and the system didn't get my confirmation. The customer service also showed their indifference about my order and complain. I guess that's because Dior is a huge brand and big company. They don't need me.