For any queries relating to perfume, make-up or skincare, please contact Parfums Christian Dior customer services. Our Dior ambassadors in Customer Relations will be delighted to give you personalized advice and to answer your questions from Monday to Saturday 9AM-9PM (east coast) / 9AM-6PM (west coast) by calling 877-903-4671 or by email at: [email protected] .
Dior US (dior-us.com) has 13,721 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Cosmetics & Makeup · New York, New York
Excellent
Cosmetics & Makeup · NY, New York
Excellent
Cosmetics & Makeup · Gouverneur, New York
Excellent
Cosmetics & Makeup · Brooklyn, New York
Excellent
Showing 1,546 reviews with 1 star · Clear filters
Dan
I live overseas and ship via a reliable forwarding service. While not uncommon to have problems with the shipping arrangement, most companies call to verify it's actually me and have no problem sending me stuff, or at a minimum call and apologize and say they have a policy against it. Dior just cancelled my order within 40 minutes, no phone call, not even an explanatory e-mail. I guess they don't want my business.
Customer
I wouldn't recommend ordering some products from the Dior US store online! I ordered two mascaras and never received my parcel. They tried to convince me that I received it, but it makes no sense, because the parcel never got to my place. I had to spend so much time on the phone with their customer service and they never managed to help me. These products are expensive, and it is insulting that they don't really care if weather or not we get them. I felt that I wasn't taken seriously when I communicated with them. Also, it is weird that their customer service only communicates with you by phone calls and not by emails! It makes the all communication transaction so much more complicated.
Customer
Bad service I have ever experienced
Olivia
Worst! I have been purchase many times. But always cancel my order! If the product out of stock. Why Dior website doesn’t desplay! I will not purchase any Dior products again!
Customer
Never received my purchase:(
Customer
I made an order before Christmas, I don't know the reason why my order has been cancelled. I don't know if you have some prerequisites for your customers or what.
Todd B.
I bought my Dior Christmas gift on December 16th and still have not received it.
Customer
What order? “ I tried”to order it when your website said it’s available: received email that you did not have the item. Tried again when I got email alert that item is in stock: same result, item not in stock. I would really like to try the item but it seems your website system is not very good.