Dior USReviews of dior-us.com

Received my package but my products weren’t inside the package.

My item was returned to sender with no explanation

I've opened my package and it had a beautiful paper wrap, 2 small free samples with a return form, but, to my big disappointment there was no eye makeup palette that I ordered! I should have read all the negative reviews for this site before ordering: many other customers received empty boxes. I wrote to the company, but received no response. Be aware of wasting your money on receiving an empty box! L

After receiving two damage palettes, I honestly expected a replacement. But instead after asking me pictures and going backing forward with emails the person told me she’d send me a return label in 48h, more than 72 have passed didn’t received it. Not satisfied with customer service at all.

BOTH OF MY HIGHLIGHTS WERE DELIVERED BROKEN, IT'S BEEN ALMOST A WEEK AND EVEN THOUGH I WAS TOLD I WOULD HAVE AN ANSWER THAT DAY, I STILL HAVE NOT GOTTEN AN ANSWER, A RETURN LABEL OR A REPLACEMENT SHIPPED OUT TO ME. WORST CUSTOMER SERVICE EXPERIENCE!

Dior US is a disaster. First my online order was canceled because I wanted to send a gift to my daughter and their system cannot handle a billing address that is different than a shipping address so they cancel my order without notifying me. After a few days, I spoke to their customer service and replaced my order on the phone, they offered a next day free shipping for the inconvenience. A few days later, my daughter has still not received anything and upon checking with UPS, I found out that Dior had shipped the product but then they recalled it and instructed UPS to send the package back to them. When i spoke to customer service, the first person hanged up, the second told me that there was a security risk with my payment and that's why they recalled the product, which does not make sense because they debited my credit card. In summary, Dior has my money and i have nothing and they tell me that I'll get a refund in 8 to 10 days. This is robbery. Do not buy from this company.

It took way too long & i hate the lipstick & returns are a nightmare.

Okay, I live in Guyana. I have a Miami mail box, you write to me a day after I submitted my order and say its cancelled because you don't ship to freight forwarders(only God knows why) and hours after that u send me a mail saying order shipped. Now I'm excited saying you caught sense only to see that u told UPS bring back the order. Now I have to wait days to get back my money to buy another present for a birthday that's will be here before my money in the bank. NOT COOL DIOR!