Dior USReviews of dior-us.com

They cancelled my order with a very general confusing explanation. I called the number listed on the website. But, was given several other different numbers to call to reach the correct department that could help me. But, I ended up having to leave a message. Was called back by someone that had an extremely thick accent that was very had to understand. English is second language to half of my family. So, I understand. But, not for phone customer service. She was very abrupt, short tempered and extremely direct. I dont think she meant to be rude, impolite, and super aggresive (hopefully). But, I ended the phone call with a cancellation due to Diors policy on shipping. I would have given a different address. But, I felt totally offended (and a little exhausted). All I wanted to do was give Dior my hard earned cash. I will NEVER order from the Dior website.

They cancel my order 2-3 times.

I’m Not satisfied at all with product I got . Smell does not last longer like they marketed it . I think I’m not going to refere anyone to buy it though !

Slowest shipping from Dior.com I paid an extra 10$ for 2 day shipping. I placed the order on 20/3, received the item on 26/3! Customer service numbers are pointlessness, I called them for cancellation, they said they cannot cancel, instead I receive the item and resend it back to their warehouse. So, Buy it from Dior showroom at the mall, it's even cheaper, and you will get the item right away!

I specifically ordered a larger size than needed perfume costing over $100 in order to get the travel size J'adore which is a nice size tiny bottle for travel. I was sent a mascara that I would never ever ever want. Instead of offering to send the correct travel size sample, I am told I can return the sale of over $100 at MY expense--talk about a stupid business move! Common sense, Dior, common sense!!! I'll be returning and skipping all Dior scents, I have plenty of others from which to choose. Thanks

I BOUGHT CHRISTIAN DIOR BOIS 'ARGENT ON THEIR WEBSITE FOR $300. WHEN I RECEIVED THE PERFUME I FOUND OUT THAT IT DOESN'T LAST MORE THAN 10 MIN. I BOUGHT THE SAME PERFUME YEARS AGO IN FRANCE AND I KNOW THE DIFFERENCE. PLUS THE ONE ONLINE COME WITHOUT A BARCODE. I'M HONESTLY DISAPPOINTED IN DIOR US STORE.

order No. 692128 was broken when my girlfriend received it. When UPS came to pick up, I was not at home. They did not leave me any shipping label. When I brought it to UPS store. They said I do not have the label so I can not return it. I did send photos to Dior customer service. No one replied my email.

Terrible 4 days running experience with Dior.com and the 877 tel #. I called initially to get information on n which shipper they used and as it was UPS said I would have my order sent to a UPS store in my area Bad info to begin with. Subsequent calls and emails highly problematic. Orders automatically canceled, no information why, even when I called. I would place the order again (fir a single lousy lipstick, 37 usd). Cancel again. But acoount debited. Finally got a supervisor who at least explained what was going on. The customer service link at the site does not work, got bounce backs. Called for corrected email fir CS, that bounced back too A mess I finally told the Supervisor I didn’t even want the lipstick anymore. Even using buying the range of Dior products beginning with a bottle of Diorissimo my god father sent me from Spain in the 60s, thru perfumes, lipsticks, products, services in Paris ... Massive breakdown for Dior USA Good luck! Marisa Johnson