Dior USReviews of dior-us.com

Order N° 705677 still not arrived until now, contacted CS multiple times but there is no response. Unacceptable for DIOR

I tried twice on placing an order and both were cancelled right away, paid with different payment methods

i been trying to order for 5 times of 4 different cards, i tried another people cards and user names and all of my tries were declined for stupid reasons that you couldn’t verifiy the billing address, i contacted the bank and they made sure that my information were right 100% and i believe you have a weak website and need to be improved, even the coustomer service when i called for more than 10 times they couldn’t fine me a solution. the problem every transaction that you approve it and you send me confirmation and then you send me that you canceled it, then i get a hold for 5 daya of a big amount that i paid and thats not good

Order got canceled at first time for no reason. The second order was made successful, however, 4 days passed, I didn't receive any confirmation email. The online chatting option is unavailable even during the time period they list on the website. Worst shopping experience, never ever!

My friends and I try lip glow 008 at store and really love it. Then we order online 3 items with the same color 008. we totally dissapointed about it because It is darker than the ones at store.

I tried to order online three times and the order never went through. Yes i called and whatever bogus excuse the ladies gave me I tried and nothing worked. I ended up driving to the mall to pick up what i needed. I have never ever had this hard of a time ordering online. This has giving me a very bad experience for the first time ordering from you online.

Because you’ve asked about my experience, I’ll just attach the emails. ———————————————————- April 4, 2018 at 5:35am PST Dear Dior Corporate, Please see the below email and help me. On March 30, 2018, your call taker (Patty) checked with your IT Department and verified that I had selected the travel sized parfum at checkout, but your site mistakenly didn’t register my selection. Patty told me that my travel sized parfum was being sent to me. Then, 4 days later, on April 2, 2018, I received an email, from Tia, accusing me of not making the selection. I spent over $100.00 and I made the selection at checkout. Please satisfy my request and send me the travel sized parfum. I don’t believe my request is unreasonable. By the way, I haven’t received a reply to my below email. Please extend professional courtesy to me. A speedy response is requested. Thank you! Sent from my iPhone Begin forwarded message: Date: April 2, 2018 at 9:03:20 PM PDT To: Parfums Christian Dior Customerservices@dior Subject: Re: Your request Your reply is disappointing and differs from what your call taker (Patty) told me on Friday, March 30, 2018. Additionally, you are WRONG in stating that I failed to make the selection at checkout! I did make the selection, but the site did not register my selection - hence, my calls and subsequent email! I'm highly offended by you suggesting otherwise! You can clearly see that I spent over $100.00. Now, as a consumer, I'm looking to you to treat me as a VALUED consumer and honor your website's offer. Surely, in the Dior Empire, Dior can afford to extend excellent customer service to me?!? On March 30, 2018, Patty, your call taker told me that the travel sized parfum was being sent to me. Now, your email reply, Tia, makes me feel like some funny business is happening! And, Tia, in the future, you should go to great lengths not to insult Dior's customers! Please escalate my request to Dior's corporate level. Thank you for your time. Sent from my iPad On Apr 2, 2018, at 11:00 AM, Parfums Christian Dior wrote: VisuelDior Dior Mag Dior TV Dior facebook Dior twitter Dior tumblr Dior google plus Dior instagram Dear Ms. Following your recent email, we would like to thank you for your interest in Christian Dior Parfums and particularly in our J'adore Eau De Parfum. As we are unable to adjust orders once they have been confirmed, we regret to inform you that we cannot give a favorable response to your request for a miniature. Subject to availabilty, samples and travel sized items are obtainable with purchases made on our E-boutique and must be selected during check out. We thank you for choosing Christian Dior Parfums, and apologize for any inconvenience experienced on this occasion. Sincerely, Tia Dior OnLine - Parfums Christian Dior 877 903 4671

bad customer service they send me wrong info on returning charges /slow shipping/ never order from dior again