Dior USReviews of dior-us.com

Tattoo lip product does not have staying power advertised. Not much better than ordinary drugstore lipstick. Expensive trial and error. Would like to return but have already used it

I went online and made a purchase. I received an email saying that my order will be delivered June 1st and that I would receive a second email confirming when they charge my credit card. I never receive the second email or the package. I did not check for the second email afterwards I did check to make sure that my credit card was not charged. It was not but I don't know what happened. All I know is a special occasion came and went but the gifts that was to go with it did not. I am very disappointed in this company.

I wa really disappointed with this lipstick which was supposed to be a statin. It went on too thick and didn’t last long at all.

I love your new lip balm. Its perfect for us older women.

I get skin care shipping to my home in the US need pay shipping fee. I want mother day gift so I older for online pay shipping fee. them I want get other more I want cancel before older like one hour ago. It’s can’t cancel I call ask them say I can’t cancel, only can return. But I need pay shipping fee and return shipping fee to return. That’s a lot of fee about shipping and return. So I older again pay double shipping fee. But them cancel my older with free gift that. So I older again no gift and pay shipping fee. I don’t understand why can’t cancel older on Dior. I first time encounter can’t cancel old. And only can use US card and use other country card to pay.

Been wearing Miss Dior for over 10 years and decided to buy straight from Dior for the first time. What a mistake. If you can get the online ordering system to work and place your order without dealing with anyone it’s fine, but as soon as you deal with customer service it goes downhill quickly. I spoke with 4 different customer service reps including a manager and it’s evident that this company does not care about their customers or even remotely try to back their word or help with any situation. I draw the line when customer service argues with me. Ex: I said I was on the phone 45+ minutes placing an order and the rep said “no, you placed it online so what is it you’re saying?” This happened with a couple other things this “manager” argued with me about. How can customer service not only not try to help but be rude in the process??? I am blown away with how poorly I have been treated over the last month of dealing with Dior, especially when I have spent $360 just in the last month. I haven’t faced customer service this poor with any company.

The quality of the perfume is much less than the one I had before. I am disappointed about it.

If I could give 0 stars, I would. My package was lost, and Dior refuses to help me. Whether it be a reship or a refund, they refuse. They claim it’s UPS’ fault and that I need to speak with them. Sorry, but I didn’t pay UPS, I paid Dior, and I still don’t have the items I paid for... I would expect this kind of treatment from Walmart, NOT from Dior. Patty, who claims to be the head of customer service, is rude and beyond unhelpful. She has NO idea what customer service is. I will never shop with Dior ever again.