Dior USReviews of dior-us.com

Customer service is the worst! I would not order from here. Highly arrogant

I got vacuum pieces in the mail . Not what I ordered

Problem with a product. No response from Dior.

Well, there was an offer for a free trial size of my choice with my purchase. I selected one but it was not sent. I emailed customer service and got a reply asking for a picture of what I received. I just told you that in my email! It should also be pretty clear on my order.

What would I say? I would say that this is the worst shopping experience I have ever had. Not because the product is bad, but because the web site is not optimized for macOS, and also, my package got lost on the 5th day. I don't care what happened and how it happened, I am a customer, and I need my product. I got my product from dior.com, which means DIOR hasn't provided me my product. I am very disappointed in this brand. I didn't think that Dior will fall that low in my eyes. I needed my product by the estimated delivery date, and now I have to wait 8-10 days for them to find my package, and if it is lost, they will send me a new one, or they will send me a full refund. I need my product now. I don't want to wait 2 weeks to get it. I am disappointed in Dior.

My Highlighter palette came broken

Very poor service, I placed an order on 8th Oct after confirmation I didn't get any message again, upon checking I saw the item is being returned and I didn't even get a notification to that effect. I am completely displeased with this level of unprofessionalism

After you spen $100 it they give you a few travel size. I never got the travel size. I originally ordered the $95 bottle then it informed me about breaking the $100 mark. So I figured why not, but I never received it. I called customer service and they advised me to keep trac of my email and they will send me an email regarding the situation. Its been about 5 days now.