Dior USReviews of dior-us.com

I ordered your Lip Tatoo, thinking that maybe I had found a lipstick that would truly last for me . . . Didn't last hardly two hours! I was rather disappointed. The lipstick is a little pricy and I would not mind that if the product was as good as you say it is. However, I will not buy again.

Twice I ordered the same goods. Both times the order was canceled by the store. No one has ever reported the reasons for canceling the order. I will not buy more here !!!

Non-existent customer service! They told me that my address was missing some information . I resend them the address, but they never replied back. After a month they told me that the order was canceled. Meanwhile, I tried to contact them but they replied to my email after a month and after they had already cancelled the order. Really bad customer service! Really disappointed!

I would give your customer service a zero if it were possible. When I ordered, there seemed to be a “glitch”. When I clicked on my color number, another number came up. I could not change it. I logged off and came back on website. The same thing happened. After I played for a bit, I was able to get the correct number. I triple checked the number before I purchased. I know I ordered the correct number. Then the product arrived. It was the wrong number. The sales person told me I ordered wrong. I told her what happened. She informed me that the computers have never had problems. She told me to return it and reorder. I said that I am reluctant to order from website again, as I am 100% I ordered the right product. So I asked if I could order through her. She informed me that I could not, as her computer was down. Hmmmm. She told me that she would email me a free return label. That seemed fair. However, when I went to print off return label, she had not sent it, only a return slip. No help. I called, but was put on hold and then put to message system. I ended up paying for return, as I needed to run my errands at that time, as I was leaving town. I was pleasant to this person, listen to the recoded call. It was pathetic customer service. Great product, hideous service

I pay my stuff, and I didn’t get my order, it shows the order is canceled, but the money didn’t return. I called service center, but it caused a long time, by the way, I didn’t get the response from it.

Dior is racist & discriminating. Absolutely the worst customer service on the planet. Zero follow up, zero answers, zero reason for continually canceling my orders that are shipping to my billing address. Dior sucks beyond words and I am making sure everyone knows it on every beauty blog and forum, as well as on every LGBT forum & in and on venues that cater to my race. Can only assume that Dior is discriminating against me because I am a minority and due to my sexual orientation. I have absolutely no problems purchasing online anywhere else. Dior is unapologetically racist & sexist.

Dior cancelled my order for a very indistinct reason. Details of the cancellation was never explained. I'm 100% sure I didn't do anything wrong when placing the order and all information are true and correct. They send me two(2) contradicting emails, first is the cancellation confirmation and the second one confirms the order!? The hell!? Which one is correct!? I've contacted every Dior support but no help. Their FB page supports Dior couture products only!? Emailed them and no reply until now I'm creating this review. Live support is always offline (I'm sure it's offline coz I checked the site live support round the clock. I can do this coz I'm on a nightshift work schedule) Of course the product never arrived at my address until now there's no news from them w/c leads me to contact my credit card provider to cancel my transactions to Dior coz Dior didn't even process the cancellation process w/c cause the amount on my credit card to be reserved from Dior payment and takes several days to complete the cancellation. Dior poor support/no support, buggy system and leaves you in mid-air wandering around they never care that's DIOR.

One of my items came broken. I called. Was told to wait for an email so that i can send pictures and they would start an investigation. Why a whole investigation but ok. That was a Thursday or Friday. I received no email. I proceeded to contact dior on Instagram and sent a message on their site cause they were closed for the weekend and I left a VM. Monday rolls around I call and email again. I get a call Tuesday that he we didn't get an email back... excuse me. I call again and get told, they had emailed me.when I ask what the email is (which she didn't ask the email and since she had my order info it was to be copied from my order), she had a totally incorrect email. She resent it. I finally go it, resent the picture 3 times. Said she didn't receive it yet and may be a bit and would respond once she get a it so I don't have to stay on the phone. Later that day or next day I get an email with a packaging slkp and instructions to send it back for a refund. So now I have to find a way to print it out and go from it off and I still don't have a new palette and they aren't sending another but will issue a refund in 14 days from receiving it. Never ordering from Diors site again. Horrible