Dior USReviews of dior-us.com

Declined the order without giving a reason

Ordered on their website and got confirmation. Then got another email saying my order was cancelled. Why not just update their inventory online and not give you the option to order something if it is out of stock. Not only did my order get cancelled but they still held the funds for a few days. Such poor service from Dior.

Purchasing product on this site was impossible. Writing to customer service (three times) with no reply made using this website a nightmare.

Have a problem with my order. COntacted customer service through their contact page. Its been several days and I still havnt heard from them.

My order was cancelled 2 days after I placed it, I contacted customer service and no one ever got back to me about why it was cancelled. Extremely disappointed and I will never attempt another purchase again.

It’s my first time to place order in the Dior website. You canel my order after I get the order confirmation. I am not happy with that

The customer service agents deserve 5 stars. I feel bad for them because they are limited in what they can do. I have never had so many challenges ordering on line. I am a first time customer with Dior, but a pro at on line ordering from other stores, I only ordered one product, but it was cancelled for some reason, so I reordered, then it was cancelled, and I reordered again. The agent is not able to tell me why it was cancelled. The last email I got was a confirmation. So I have been waiting for my package, and waiting. I called yesterday to ask for an update, and the agent, Chloe, super nice, said my order had been cancelled. She had no idea why, and I have no idea why it's so difficult to online shop with you. I NEVER have problems with all the other stores I online shop from. I can't believe the agent does not have the power to find out what is going on or, take my order over the phone, which I suggested 2 weeks ago when this started. Chloe said she would try to get some answers and get back to me today. I did not expect these kind of challenges from a high end store like Dior.

I made an order that was cancelled by Dior. No explanation why it was cancelled. And only given a website with their rules/term to review possible reasons for the cancellation of my order (but non of the reasons fit). Husband was only in the USA for a short while, and so we couldn’t do a re-order and there was no telephone number left on the email to contact to work out a speedy resolution.