Dior USReviews of dior-us.com

After I spent what seemed like forever trying to make my order using your website (I tried multiple web browsers since the website would not load properly on certain one), you cancelled it! You said something about the information not being correct or not entered when I, in fact, did enter it.

Worst website ever. Placed order, apparently, but order was never actioned. Never advised was not shipping. At least no money was taken out against our credit card. Can't even check to see if the order ever existed. I believe the item may be out of production, but was never told. If anyone at Dior sees this reply could you please check the order you used to generate this request for opinion and email me something regarding the order.

My order has been canceled three times without any notification and reasons. Feedback to the service center is useless.

After placing my order, and getting a confirmation for that order, the next day I get an email and a 6A phone cancelling my order. Because I did not enter my state in the shipping address?? Then how did the order even get through in the first place, as it was a required box? After talking to someone at customer service, I was told that somone would get back to me. Never heard from them again until this survey.

I was unable to place my order. The website would mysteriously fail at the payment step. It was incredibly frustrating, and I ultimately had to purchase at Sephora online.

My items still have not arrived and it has been 3 weeks

I have never experienced worst service like yours on line, your people are incompetent and maybe the cause of your declining sales, I ordered 3 times and the cancelled my order, I have been trying to give my wife an anniversary present and you folks keeping messing it up, Now you have charged my credit card and cancelled my order, What kind of business are you running. Very disappointed!!!

Order keeps canceling through your web site with no communication, help!!!!