Dior USReviews of dior-us.com

You guys canceled my order for no reason, and no notification! Also, when the order completed, there is no confirmation email.

The mascara is clumpy. No good.

I was gutted that my order was cancelled because you only accept American bank cards. I missed out on getting this perfume as a gift to myself as I found it cheaper on your website.

My purchase was two times declined.

Dior cancelled my order with little explanation and no offer to rectify the situation. I’ve never ordered online from them before this situation and will most likely not do it again. I’ll stick to buying in store.

I don't understand why I can't use an international credit card to purchase your product. If you don't accept it then it shouln't let my card processing and charged by your website transition. After 7 days no response no shipment, therefore I mail you guys twice to confirm my order. the first time, mail me back and tell me to wait. the second time I mailed the response is Dior don't accept international card and my order are being canclled. The whole procedure is not resonable.

I placed my order online while visiting the USA and paid with my credit card from South Africa. The transaction went through and I received an SMS from my bank showing confirmation of the debit. Only when I contacted Dior a week later to query the delivery date, was I told that they could only accept "non-international" cards and that my purchase cold not go through. I emailed Christine from Dior twice asking for a proposal to resolve the issue and find a solution but none came, only standard apologies. Worse service I have received from an online transaction ever ! JL

They canceled my order without letting me know why