For any queries relating to perfume, make-up or skincare, please contact Parfums Christian Dior customer services. Our Dior ambassadors in Customer Relations will be delighted to give you personalized advice and to answer your questions from Monday to Saturday 9AM-9PM (east coast) / 9AM-6PM (west coast) by calling 877-903-4671 or by email at: [email protected] .
Dior US (dior-us.com) has 13,721 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Cosmetics & Makeup · New York, New York
Excellent
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Cosmetics & Makeup · Brooklyn, New York
Excellent
Showing 1,546 reviews with 1 star · Clear filters
Jason J S.
My gift boxed Christmas present arrived on time and I wrapped it. It was quite a surprise when it was opened by the recipient to find the actual gift was not enclosed, the item whited out on the invoice. No communication from Dior informing me the proper order was never actually shipped. Just the collection of trial samples in a beautiful box. Unacceptable! How embarrassing!
Paulo M.
I was more than surprised when I simply didn’t received the product purchased. It was for my wedding anniversary and Dior caused a terrible experience for me. Never purchasing anything else directly from this company. The products are great, but not reliable.
Displeased C.
I was not able to complete order. Told that shipping address was a PO box and it is not. It is a UPS Store mailbox with a counter agent available 9-6 weekdays, 9-2 Saturday. More research needed in the shipping department....
Staycia
I contacted online support on your website twice and I feel I am going to get the same result and I am kinda freaking out at this point. I even wrote to Dior twice and never got a reply this week. I ordered perfume on Dec 3rd and received the samples in one delivery and the perfume in another. On the 13th I placed the exact same order cause instead of getting for me, I am going to give the perfume to my friend. She lost her husband to a heart attack a few months ago and some friends and her family will be going to her house to be together for Christmas. This perfume was my gift. So on the 15th, I received a delivery. I wasn't going to open and just wrap it but thought maybe this is not the perfume yet. And, I was right. I received the grey pouch with the samples, propped up on the tissue paper. The size of this box (and Im sure if you look into it, since you shipped it) can find out the size of the box I received, would not fit the perfume. When online chat emailed whoever is in charge of shipping, I was emailed that I received my perfume!!!! There has to be a way for you to see I did not get it yet. I got the delivery on the 15th, the samples! Even on your website, it shows my order as Processing and no tracking # is listed! Pleaseeeeeee help me with this issue! If you cannot get it to me by the 24th, I need to cancel this order, once I prove I did not get it, and go to Macys to buy it before the weekend Christmas rush!!!!!! The order # 936109 Ordered on Dec 13th and it is still Processing with no tracking number!
Elise
Well the transaction went through just fine. 3 days I get an email to say my order was cancelled but no reason why
ATQ
My order was cancelled by the company. I've never seen that before! I had to seek out alternatives!
Customer
Do not buy. Poor customer service. Lost my package, never refunded or sent a new one, simply opened a never-ending UPS "investigation" that is still ongoing after over a month. Note: This is not a product review, because I never received one. This is the review of the company's service.
Customer
I ordered a lipstick and did not receive it. After waiting weeks for their extremely expensive product I was told it was returned to sender. It was difficult to even get that information as the website is not helpful. Terrible service!