Dior USReviews of dior-us.com

Customers service is not helpful

I order twice，both were mistakes and missing.So sad

Amazing product with sub par service. I accidentally had another item in my cart at checkout. After placing the order and realizing the accident, I reached out to their service department to help change my order and refund the difference. I was in simple text denied now with an item I originally didn’t need.

The color match was so wrong and it is purely orange on me. I don’t know how to exchange it so I might use it on my legs in the summer when I’m very tan. I got the 4 warm Olive and I think the 3 would have been the better match. I wish I had the correct color because the finish looks very nice.

Items did not come gift wrapped (for Mother’s Day) as selected. Very disappointed in Dior.

I don't receive my order at a nice package even its supposed be get free travel case i didn't am soo disappointed

I placed my order and I was never notified my original order was cancelled. I saw a charge when I first placed my order but then the charge was never processed. Next time, please notify the client their order was cancelled so they can reorder your product. Thank you.

They missed the shipping window by a mile, but I suppose I have to cut them some slack since COVID seems to be delaying everything. I was disappointed that they told me it would be gift wrapped and it wasn’t. I got a bunch of loose items tossed in a box and beat up during shipping like it was some cheap Amazon shipment. Would have really liked the gift to look better when my wife opened it. The product itself is fine, though. No problems there.