Dior USReviews of dior-us.com

Got canceled order for no reason

I placed order for creme abricot. 2 days later.order was cancelled! No explanation! Maybe out of stock? Who knows..Lousy customer service Will never use dior.com again..very disappointed

My order got canceled without notifying me.

terrible online ordering platform and customer service

First and last time I will be ordering from Dior. I obviously spent $100+ a product that arrived to a friend as a birthday gift and it was broken. Spoke to 4+ representatives via email and also telephone who refused to provide proper procedure with processing damaged items. It’s now well over 3 weeks and no representative has contacted me back. I’ve sent out duplicate emails, and no one has even tried to resolve the issue. So I’ve basically thrown money in the garbage. I’m very disappointed with this whole ordeal & I won’t be purchasing a single thing again.

The worst customer service experience that I have ever received. The customer service rep offered no help whatsoever! I will never purchase anything from the online store ever again!

I placed an order, 3 days later looking for the tracking number they respond that the order was cancelled

I placed an order recently and had not received it. I signed into my account to check the status of the order and the status showed cancelled with no other explanation. I have yet to contact the company about it but I'm obviously annoyed at having placed an order and never receiving it.