Dior USReviews of dior-us.com

I made a purchase with Dior.com for the very first time and had one of the most terrible experiences in my whole life, I order some cologne as a birthday present an I could not receive the package, the package got lost and I made a claim with ups which told me different versions of the package location, but the package ever arrived, I did contact Dior customer service and all I got as an answer was “we do sorry but this is not pertaining to Dior any more and we can not do anything about it. If I would know that this would turn into this I would just stop by Macy’s and buy my fragrance with no hassle and loosing my money, I would never ever make any business with Dior and make sure all my social circle get to know what they would get into if they do business with this horrible company, they don’t care at all about anything.

I did not receive my purchase nor was I notified of any problems until I contacted the company. I was then informed that they had “trouble” processing my account. This had been weeks earlier. I really wish I had been contacted before I I reached out searching for my lost package.

No ability to pay with a non-US credit card. In this era of global online shopping this is very outdated. I went elsewhere to buy another brand.

My order arrive badly damaged. I sent photos of the damaged palettes and requested a replacement. These were supposed to be for my mothers birthday. I was told that a replacement would be sent as soon as I returned the items. I mailed the items out the very next day. They can not find my package now. I am out $94, no product, and no birthday gift for my mother. Extremely disappointed in the customer service and I expected much more from a company like Dior.

The lip tattoo is not long wear. Doesn’t even last two hours. When I placed my order, I had to hunt down my order confirmation/tracking etc. I didn’t receive an email or anything. After two hours of trying to get a hold of customer service over the phone, I sent an online message and after 5 days of placing the order, then I get an email with the tracking details. Some luxury brand, I say. Prices must match the efficiency.

All my orders have been cancelled with no reason.

I made an order on the site. In couple of days it was cancelled because one of the items wasn’t available. Which one they don’t explain. Why they can’t just delete it and send another part of order, it’s a mystery. I think that it is very bad work of customer support. I like the quality of these cosmetics, but I will not use the site anymore.

Randomly cancel orders with whatever response attitude.