Dior USReviews of dior-us.com

I tried to buy two Diorific vernis at Dior.com (order 1061028) for my wife, as a surprise gift. However a few days later the order was cancelled without a clear explanation about the reason. In the message, I was asked to contact you if I felt that my "order was cancelled in error". In my opinion, the company has the right to cancel an order, but has the obligation to be clear about the reason why. I have no obligation to contact the company and ask for a reason. I don't feel like shopping again at Dior.com

Wrong item was shipped. And to return it. I had to pay. I will never order anything from Dior.com

This email is not for me, it is an error for the original direction but not solved , i saw for you an several time bit still not solved it

I ordered several items including the new Dior Backstage foundation. This foundation arrived with a defect. There is a hole in the bottom of the bottle and it had leaked on the bottom of the package. I have made 4 attempts to have this resolved. Have sent pictures of the damaged product and have obtained no resolution. Last spoke to Ivette who was going to send me a postage paid envelope to return this product. I am sitting here out of foundation and zero customer service from Dior. Will never order from Dior again.

tried three times placing an order. each time, it was accepted and then cancelled about 4 hours later. each time, i reached out to customer service and each time they asked me to re-place the order. crazy. took my business elsewhere.

Honestly I have purchased Pure Poison for 10 yrs. I will NEVER purchase from this company again. Took 3 weeks any kind of resolution to my problem. The warehouse made a mistake and refused to claim it. Horrible company and I will never return my service. Have a fantastic day

This is tough: the product deserves 5 stars, however the packaging needs to be more responsible. In total, there were 22 pieces of packaging for 2 little lipsticks. I would like to see Dior offer a, "enviro-friendly" packaging option on their website. The buyer could select this option with the understanding that they would receive (a) recycled or re-used plastic outer bag, and (b) minimum to no inner packaging. A small shipping bubble-bag would have sufficed for my order. We all need to find more responsible ways of addressing shipping and packaging. Thank you!

Cancelled order but didn’t explain why