Dior USReviews of dior-us.com

Took toooo long

I absolutely love Dior-US.com. i find the site easy to navigate. The selected features are timely and interesting. It is a gorgeous site with great info displayed beautifully. The only "complaint" is that Dior no longer carries I product that is the best thing ever. Other than that I will forever be a devoted Dior fan.

Never received the product I ordered.

I bought a Diorific lipstick in the color Charm bc the photo on the website showed a rosewood color, when I got the lipstick, it was a blackish purple color. Later I found out that the photo on the website was for a color that was not Charm. So because of a bug on dior’s website, I got the wrong lipstick. Very disappointed, had to return and had to pay for return shipping on top of that.

CSR person has no knowledge. They have no control over warehouse people. No idea why they are front facing group. Followed up 7 times to get things after long delay

Purchased thru online. Whether due to website issues, no confirmation of order not, I did not receive any order status. Still haven’t received it. I had to call to confirm the order. Just waiting. Don’t think will order thru website again.

I received a broken product and contacted support. After having to go back and forth through chat, email and phone calls all I get as an answer is a prepaid label. So now, not only do I have to deal with getting the broken product, I have to be the one to pack it up, drive and ship it just to wait 2 weeks or more to get a refund. I didn’t even get offered a refund or replacement. I provided pictures and everything. Ridiculous for a luxury brand to have this kind of customer service .

I purchased a Miss Dior Original, edt for my mom. We have been wearing this scent for over 40 years. First time I've ordered from the direct Dior website. The scent that I received was extremely watered down. You can tell by just looking at it (very pale as opposed to the usual yellowish color). Also the edt box isn't like the original. They've definitely changed the formula. I knew it wasn't the real thing as soon as I took it out of the box. Trust me, the real edt has a long lingering scent. When you spray this the scent disappears after a few seconds. It's all alcohol. Extremely disappointed and I feel very deceived. My mom suggested I return it. Shame on you, Dior.