Dior USReviews of dior-us.com

The matching was way off for my skin , it was to orange for my skin color. When I tried to return it they never answered or retuned my calls. After numerous attempts to reach their customer service team I give up.

I have tried to place orders, used a valid credit cards for the orders, the banks approved the charges however your app declines the credit cards. I have called your customer service multiple times, asked for help. The only advise was given was to use another card, which I did and the issue still persisted. I have missed out on goods that I wanted to purchase.

It was longest online shopping process I had been experienced.

This entire experience has been a nightmare. It has been almost three weeks and still the item has not been received. According to the tracking information the item hasn’t even been shipped. I have spoken to several representatives at Dior and I keep getting the run around. No one seems to have any answers and keeps saying to just wait and give it more time. I am infuriated. This is unacceptable especially for such a “prestigious” brand.

Terrible terrible terrible. Credit cards didn't work. Another time they couldn't take orders. Order was wrong. Very very poor service for a repeat customer. At least the rep was pleasant and apologetic .

If u do not have stock don't show have stock ,and your system suck, mess up my order and I need to pay to return!

Worst customer service ever. They will lie to you, lied to me 3 times and made promises about shipping my package and yet the package wouldn’t ship out. Finally they created a shipping label to shut me up, promised two day shipping for inconvenience. Package didn’t ship out till 3 days after shipping label/tracking number was created and with REGULAR shipping after having been told 2 times it would go with 2 day. Unreal!! Never again Dior.

I haven’t received my order! Very disappointed