Dior USReviews of dior-us.com

Cannot order currently. Got error at check out again and again

My order of one bottle of nail polish arrived quickly, however the box it came in was a large 10" square. Inside of that box was a gray Dior box that was expertly sealed. Inside of THAT box was a white Dior gift box tied with a Dior ribbon, with a large amount of paper filling inside, where I finally found my lone bottle of nail polish, also in a small (but appropriately sized) box. A couple of Dior free samples were included which were a nice surprise, but the packaging was something to be expected for a $50,000 Rolex and completely out of line for one small item. What an incredible waste of our precious resources. For this reason, it's unlikely I'll order from Dior.com again.

I did not receive my order. UPS “left it at porch” but I was home at the time shown on the delivery detail notes (tracking number) and nothing was delivered. It has been inconvenient and a very unpleasant experience trying to resolve this both with Dior and UPS. Customer service employees need to get better training on how to assist customers with these issues. Sadly, I do no think I’ll order anything from Dior going forward, I am very disappointed. I hope at least I can get my money back. Also, Dior, please deliver at PO boxes. Mail delivered at PO boxes is under USPS custody and therefore these issues do not happen. I expected high quality service from Dior, and sadly, I got just the opposite.

I have emailed DIOR twice with regards to my shipment. The label was created for three days and I’m still waiting for a response!

Haven't had the chance to use the actual product, but the rating is based off my customer service experience. After I placed my order I received my confirmation email, a couple days later I still had not received any tracking information. I attempted to contact customer service and sent an email, never heard back from anyone at all. Still no tracking information. A week later I got my package, and 2 days after that I received an email from Dior with my tracking information. I thought that being a higher end brand I would at least get a response from customer service with any kind of info, but no.

Couldn't complete my order online. Website & emails kept popping up as security risks. My anti-virus would send to spam, saying the site was not properly encrypted. Finally placed a phone order. Took 4 days to ship. Still waiting for delivery. After spending $200 on parfum.

I haven’t even received my order yet to give you a review

not a professional because i have been tried to contact by email but didnt get any reply. I feel so bad