Dior USReviews of dior-us.com

My order was delivered to the wrong address. I still have not received the product I purchased, nor a replacement order.

Disappointed because a family needed this item before leaving the country, which paying for shipping end up been pointless...

its broken。 and nobody help me

Ordered over a week ago and no updates or tracking.

Placed my order on the 8th of August. Recieved an order confirmation email and shipping confirmation email on the 14th with a tracking number that does not exist. Tried it multiple times on the USPS tracking site with no luck. Plus my card has been charged already and it's the 20th and still no product or update. This is my first and last order I will ever place with Dior US!

The awful customer service.

Doesn’t ship when they say they will. Waited over 2 weeks for this order

Got the perfume as a gift and didn’t like the scent. I wanted to exchange the perfume for another scent (that was in the sample I recieved and I knew it was one that I would like) and customer service said that I could only return and not get the store credit. This isn’t fair because the perfume was a gift and it was not one that is sold in a lot of the Dior stores. For a brand that is not available at regular retail there should be a better policy for exchange. Over $300 was spent on one perfume and there are no stores that you can go to confirm it would have been a good scent for me. The perfume smelled mostly of alcohol.