Dior USReviews of dior-us.com

I was promised a gift box on my order and the label on the box states I was to receive this as part of my shipment? Disappointed. I planned on presenting these items as a gift.

I am normally a very self-directed individual. But I had to call the online Dior team for help placing the order because the tool/template was not user-friendly. On the third try, it worked. I paid $16 extra for two-day UPS delivery. I wanted to wear my new fragrance to an important meeting Monday morning. Unfortunately, the tracker said the package would arrive Monday pm. I asked the Dior online staff for a refund; they said no. I asked to escalate to a customer service manager. That was several days ago and I haven’t heard back. So now a small problem became worse. As an LVMH shareholder, I know that Mr Arnault would not give the team a passing grade for this performance so I cannot either. Please have the Area Mgr or Director for online Dior take a fresh look at process to find improvement opportunities so that I can have the same positive customer experience online as I do in-store. Regards cash 571-550-5617

I attempted to order makeup products from Dior twice. My address was listed wrong for both times; the apartment number was not included. In the first time, I thought that it was my mistake. The package was carried to the building where I live; however, it was requested to be returned to the sender because there was no Apartment number listed. There has been no refund given for this order even though the package was returned and has arrived at the warehouse. In the second time, I made sure that I put my apartment number. However, the apartment was still not listed in the invoice.

I placed my order from Dior directly as I was not able to make a purchase from my local store. The purchase was a gift, so I requested the complimentary gift wrap and paid for overnight shipping. My package arrived two days later with the items thrown into a large box. No gift wrap or care! When I contacted Dior customer service I was told they weren’t offering gift wrapping as they were trying to process orders as quickly as possible. If this is the case, take the option off of your site!!

Ask again once I receive my products. Still have not received in mail.

I have ordered beauty products from many prestige brands and i would have to say that this is by far the WORST. I normally make my purchases and Nordstroms because it's more convenient, but with everything going on lately my stores are closed and so i decided to try and order from DIOR itself. WOW. let me just how horrible things were packaged, There was literally maybe a couple tissue paper and that was it. I ordered, a blush, and two lip products. i was mostly excited to try the deluxe sample parfum that was suppose to be included, however it leaked over my box... Overall, I am not satisfied with my purchase what so ever. I will be contacting Dior for a return, because no product should arrive like that. The reason i'm giving this a two and not a one star is because I do truly love the brand, i just wish my items were packaged a little better.

Wrong Shade!

Still have not recieved the products ordered or an email that they have been shipped. Difficult check out online. Next time will order from Macy's. They are faster and easier.