Dior USReviews of dior-us.com

I received package and it was badly damaged. I have yet to receive any solution and when I asked to speak to a manager I was told no one was available until the next day. The manager, Yvette, finally called me back the next afternoon and simply left me a message saying "I understand you would like to place an order" and left me the ordering phone number. Really? I had to call back and spoke to another manager but still have not heard back. I should have just gotten curbside at Nortstrom etc... Maybe Chanel or Givenchy next time?

This website changed me two times I already contact by email and didn’t get back yet it been a week.

I had ordered some Dior stuffs and the Order Confirmation number is # 2353834, when I got the confirmation email on Nov 8, 1:10 pm, just found something missing. So I called at the first time, actually is in 6 minutes, on Nov 8, 1:16 pm for cancel service. The lady got me to tell me she could do that then. In case, I sent email to the customer services and left cancel request to the Dior contact on Nov 8, 1:48pm. Still, I called the custom service again Nov 8, 2:49pm and the lady told me that the cancelation really being done and the next day (Nov 9), I got 2 back emails from the Dior custom service to make sure they got my request. I felt so relaxed and waiting for the refund. But 3 days later, I have just got an email for some of my order stuff shipping information on Nov 10, 9:40 pm and invoice on 11:04 pm, the time out of custom service. And of course no cancel, no refund at all. So shocked, angry I gave the lady, gave Dior the fully trust and respect. Nov 11, I have called 7 times to Dior custom service, each time be hung up, and even no chance to speak! So I just sent email and left message again, Dior.com gave me another automatic email to let me call. But call can never arrive! By the way, Dior.com’s online chat has never worked. And later when I checked the shipping confirmation. I’ve just found the stuff I ordered was on the way back to Dior.com, I was so surprised and happy they finally canceled my order. But when I checked my account, no refund , and no information told me what the Dior.com what to do, of course no apologize. I made my decision I would never give up. I sent my emails to Dior’s CEO, pbeccari, gdattis, @christiandior.com.( since links not allowed in reviews, I show them like this, just contact them together ) Nov 12, I finally got an information from Dior.com, but just told me to wait. These were the original sentence from the email, “ We requested for it to return to the warehouse. As soon as it reaches the warehouse we will issue a refund. Once it is issued, please allow 7-10 business days for it to reflect on your orginal form of payment. ” I was really puzzled because all the shipments (sending or back) were done by Dior.com, it was not my fault to let this happen or end. You could have such conclusion: All the custom service in Dior.com has thought and done are their benefits, their convenience. They have never thought about customer’s hard feelings for their cheating behavior for so long time and still not sure when they would gave the refund and truly they could? Dior.com let the customer taking the risk for their fault, It is not fair. It is not a famous brand trying so hard to spreading elegance to do. Again I made my decision I would never give up. And again I sent my emails to Dior’s two CEO though they never replied to me. And I sent email to customer service to remind them it was illegal to charge somebody in such condition. And On Nov 16, I got this email “We have duly received your returned items and are pleased to confirm that your refund has been processed today, 11/16/2020, Kindly allow 3-5 business days for your refund to reflect on your account.” And today Nov 18, I checked my account, yes sure, my refund is back. Still, I would not trust Dior.com anymore. That is all the famous brand has done in the hard time, really selfish, really terrible. Anyway, I believe I must not be the first, still the last be treated like this by Dior.com. I am really sad not to see the reviews on trustpilot earlier. I have seen some guys still frustrated by the Dior.com, still being with no requests being answered, no problems being solved. Don’t give up, believe justice can be done! God bless us. Good luck! Best Regards

Terrible service!!!!!!

i gave one star cause both time4s I tried to order both times my order was canceled. the customer service rep I spoke with the first time was very unhelpful even after explaining my card had been charged. my second order was also canceled without any explanation to date. I really wanted to try out the ambre nuit but I guess Dior does not want that.

I am still waiting for my shipment. The day it was supposed to arrived, there was a problem with the delivery. The next day, Dior customer service contacted me asking about my address. I replied, and I asked when my new shipment information will be coming. It has been 5 days and still have not heard back. Terrible customer service for a company like Dior. Completely disappointed.

Its been 10 days and still haven't gotten my package

Terrible of the customer service! Will never buy from here again!