Dior USReviews of dior-us.com

The packaging was beautiful and I received the cosmetics in a timely manner. I just had a horrible allergy to the dior primer and powder. I have extremely sensitive skin. Besides that everything was good.

Two weeks ago, I placed an online order for 2 bottles of nail polish in the 2019 Holiday Collection. I’ve placed orders with Dior before and never had any problems. Not this time. Seeing similar recent reviews, I’m not the only one experiencing the staggering incompetence described below. I never received an email acknowledgment. The order number did show up in my online profile, but when I clicked to get details, I got the message, “Dior.com is temporarily unavailable. We invite you to reconnect later.” The items I ordered appeared in my “Recently Viewed,” so I clicked there and got the message, “Our apologies, but we weren’t able to find the page you are looking for.” (These same messages have appeared for the last two weeks and are still there.) The ONLY thing Dior did correctly was to take and keep my money. I sent an email to “Customer Service” (and I use the term loosely). When I never received a reply, I called “Customer Service” and explained the various problems I was having. She told me,“Check your Spam folder” before she hung up on me. Later yet, I called “Customer Service” again. This person listened and saw the “not found” messages, but she was able to access the order itself. She said my order showed a “Shipped” status (news to me!), but that the UPS tracking number shown was an invalid number! She said she’d speak to their Tech Support and get back to me "within 24-48 hours.” Never happened. I don’t know what is going on at Dior right now. They willfully ignore problems with their online customer interface. There is no customer service, so there is no recourse for problems. I’ve had it. I will *NEVER* order from Dior again, nor will I buy any of their products from any other source. It’s a shame because this used to be a very good company.

Bad customers, items take forever to ship, missing items when receiving. Haven’t experienced these many problems with my online shopping before.

If I could rate negative stars, I would! My experience: Perfume ordered. Payment goes through on credit card. Perfume shipped. Two days later tracking shows perfume returned to sender. Not believing my eyes and having nothing else to confirm/deny/explain, I called Dior because I needed the perfume for the weekend. The girl confirmed it had indeed been returned to sender but could not furnish any details as to why, but promised an email later to give more info. She went onto say that I would have to place a new order if I wanted it, but that I would have to pay for two-day shipping if I wanted by the weekend, despite what was quickly seeming like a Dior mistake. Meanwhile as I waited for the email, I contacted my credit card company who confirmed charge went through without issue and all was good on their end. Now certainly a Dior inflicted mistake. Said email soon thereafter arrived with no further explanation as to why they issued a stop shipping order and had it returned to their warehouse, but they helpfully suggested I take time out of my day to 'visit one of their counters' to buy the perfume if I wanted for the weekend. Wow, so double down on your mistake and put the entire onus on the injured customer to fix a problem caused in its entirety by Dior. Absolutely the most dismal customer service I have experienced in years and a just shocking way to treat a customer. It will be a cold day in hell before I ever order anything from Dior again.

My account was extremely hard to access, and my item came 3 days late!

I ordered something a week ago. I did not receive a confirmation mail I don’t even know where my package is right now. However my money is already taken out of my bank account so I believe the purchase was successfully completed. I already emailed and haven’t heard back.

Very bad services I don’t need the product after waiting for Dilevery for over 8 9 days Don’t send it now I have left SF

Poor web design & shipping too late