Dior USReviews of dior-us.com

Horrible. Bad customer service. Issue not resolved. Fraud.

My airflash canister was defective. I had to call customer service twice. They would not replace it until it went through a full quality department investigation of sorts (with pictures and everything). I’m still waiting to hear from them. Ordering online has not it been worth it! Poor customer service! I will be going to Nordstrom’s to buy my makeup from now on. They would’ve returned it and replaced it immediately with no questions asked! This was absolutely ridiculous!

Waiting for order confirmation. Have sent two requests. Guess I’m out $68.

Received no order confirmation, or status of order. And to return, I have to pay for shipping the lipstick back.

I have not received my package

so bad experience shop this time，I didn”t receive the gift which they post on the dealmoon.

The package is lost. No shipping notifications from Dior. I have just filed a complaint to UPS and I think a replacement of my order should be sent.

Very bad service. I after processed my order few days after, they automatic cancel without any reason. I try to purchase Dior product again for a lipstick and it was wrong color. Very bad service.