I was very upset. This company spends a bunch of money on marketing and that’s about it. I was amazed when I decided to get a so-called free bag to try it out and they actually charged me $8.95 to mail it out. That must be their actual cost for manufacturing the product that they sell you for 5995. When I did not like the product, there was no way at all for me to contact them by phone. The company’s website says in order to help people and get more customers taken care of. They’re going to focus their efforts on emails. Who on God‘s green earth? wants to type out an entire email when you can just call the company that takes about 5 to 10 minutes versus 30 seconds. I can’t stand this dumpster diving loser company. I would never recommend it to anybody ever ever.
CA
carrie A.
Terrible customer service
Terrible customer service. Shipped to wrong address. Impossible to get a response and resolution from customer service. Out $88.00 and cancelled subscription. Do not order directly from Dinovite!
LA
Lance
I agreed to buy a trial pack, only
I agreed to buy a trial pack, I believe a one week supply, just a few days later a massive bag shows up, with a 60 plus dollar charge on my card. Can’t find an email or anything showing it was being sent. No refunds given. They just keep sending you product you never asked for
I reached out to the company before making this review. It took this to get a response.
BUYER BEWARE
Response from DinoviteJul 19, 2026
Hi Lance! Thank you for taking the time to share your experience. We sincerely apologize for the frustration and confusion surrounding your subscription order.
We would like to clarify that when a trial pack is purchased, it does automatically enroll customers in an ongoing subscription program. This information is disclosed during the checkout process, but we understand that subscription details can sometimes be overlooked, and we're sorry if this was not clear to you.
Please keep in mind that we offer a money-back guarantee on your first 90-day supply, and our team would be happy to review your situation and discuss available options with you. We encourage you to reach out through our contact form so that we can assist you directly and work toward a resolution. Contact Dinovite | Dinovite https://dinovite.com/pages/contact-us
NI
Nina
I ordered Dinovite for my 2 itchy dogs
I ordered Dinovite for my 2 itchy dogs. I missed that it was a subscription. They shipped another package I wasn't ready for, and they refused to take it back because it has been 90 days since my original order. Huh? What does one have to do with the other? They say to use it 90 days to see improvement. They know you won't see improvement, and they can tell you that won't refund you for unopened boxes. If your product is good, you don't have to rip people off. It makes me not trust them at all. Who knows what is in the bag? I don't recommend them at all! My dogs not only didn't improve, they got worse! They were mildly itchy before. Now, they lick their feet, eat grass, and itch.
Response from DinoviteJul 19, 2026
Hi Nina,
Our goal is always to provide a positive customer experience, and we regret that we did not meet your expectations. We take concerns regarding billing, cancellations, and communication very seriously.
The subscriptions automatically process every 90 days and each customer has access to cancel, edit, or delay it ahead of time.
We are also sorry to hear that Dinovite was not a good fit for your dogs and that you did not see the results you were hoping for. Every pet responds differently, and we understand how disappointing it can be when a product does not meet your expectations.
Our Service Leadership Team has reviewed your outreach and has responded directly to the contact you made with our Customer Support team. We are committed to thoroughly investigating the concerns you've raised regarding your subscription and account history to ensure they are properly addressed.
We appreciate you bringing this matter to our attention and apologize for the frustration and inconvenience this has caused. If you have any additional information to share, please reply directly to the communication from our leadership team so we can continue working toward a resolution if possible.
TI
Tim
We forgot to cancel our reoccurring order
We forgot to cancel our reoccurring order, we have 3 bags in the pantry not open, they would rather lose a Customer over $90 then give a refund, beware. Not good.
Response from DinoviteJul 14, 2026
Hi Tim, we're truly sorry to hear how disappointing this has been. We completely understand how frustrating it is to realize a subscription order was processed when you already have unopened bags at home, and we appreciate you taking the time to share your experience.
Our subscriptions renew automatically unless they're canceled before the next scheduled processing date. Because this order had already been processed, we're unable to issue a refund under our subscription policy.
We know this isn't the resolution you were hoping for, and we're genuinely sorry for the frustration it's caused. Your feedback is important to us, and we'll be sure to share it with our team as we continue looking for ways to improve the customer experience.
Thank you for giving us the opportunity to respond, and we appreciate your past support.
MB
Martin B.
This company will tell you all about…
This company will tell you all about the benefits..... the payment though.... pay the first $8 then you're set for $90 even though you check or say anything about recurring payments. This is a scam!!
Response from DinoviteJun 19, 2026
Hi Martin! We are very sorry to hear about your experience. We apologize for the confusion surrounding your order.
We would like to clarify that when a trial pack is purchased, it does automatically enroll customers in an ongoing subscription program. This information is disclosed during the checkout process, but we understand that subscription details can sometimes be overlooked, and we're sorry if this was not clear to you.
Our goal is always to provide a positive customer experience, and we regret that we did not meet your expectations. We take concerns regarding billing, cancellations, and communication very seriously.
Our Service Leadership Team has reviewed your outreach and has responded directly to the contact you made with our Customer Support team. We are committed to thoroughly investigating the concerns you've raised regarding your subscription and account history to ensure they are properly addressed.
We appreciate you bringing this matter to our attention and apologize for the frustration and inconvenience this has caused.
JD
Jacque D.
BEWARE
BEWARE, FRAUD, THEFT...... I would NOT even give a 1 star if we didn't have to choose one.... NEVER, EVER, set-up a subscription............. we, unfortunately, learned from experience!!!!! We could NOT afford to continue to keep the subscription...... there has NEVER been an opportunity to be able to TALK to a PERSON on the telephone!!!!!!!!!! (only through online 'chat' which they just ignore you, do not reply, nothing, NADA.... they just either do not reply, or they just disconnect the online Chat)... NO CUSTOMER SERVICE (NOT even a LACK OF, CS (so-called) is TOTALLY NON-EXISTENT!!! anyway, we cancelled back in OCT. of 2025.... only to keep finding charges onto our Bank w/ more deliveries.... NOT Requested!!!! Again in Feb. 2026 we tried the cancelling again, we were told we could NOT get our money back..... we accepted this since we had the product.... BUT THEY ARE CONTINUING TO CHARGE US, again today (June 2026) ANOTHER CHARGE/Delivery (waiting to see IF we actually receive the product this time), NOT Requested onto a Subscription that was to have been cancelled...TWICE!!!! (AND it would have been cancelled long before OCT. but we could NEVER GET A PERSON TO SPEAK W/ TO DO SO!!!!!) EVERY TIME, including today, they told us the Subscription IS Cancelled..... Again, told we CANNOT get a refund.... this IS THEFT!!!!!! BEWARE, unfortunately found out the hard way, from experience!!!!! We are Senior Citizens and cannot afford this abuse of stealing our money!!!!!!!!!!!
Response from DinoviteJun 8, 2026
We are very sorry to hear about your experience and understand how frustrating and concerning this situation has been, especially after multiple attempts to cancel your subscription.
Our goal is always to provide a positive customer experience, and we regret that we did not meet your expectations. We take concerns regarding billing, cancellations, and communication very seriously.
Our Service Leadership Team has reviewed your outreach and has responded directly to the contact you made with our Customer Support team. We are committed to thoroughly investigating the concerns you've raised regarding your subscription and account history to ensure they are properly addressed.
We appreciate you bringing this matter to our attention and apologize for the frustration and inconvenience this has caused. If you have any additional information to share, please reply directly to the communication from our leadership team so we can continue working toward a resolution.
MB
Misty B.
I got I got a sample of dyno bite and then I got screwed and forced into a $60 purchase and it don't even work the sample as I wanted to try it…
I got the sample as I wanted to try it before I committed to any type of purchase it I got it I tried it and my dog wasn't thrilled he did not want to eat his food after I put it on his food I have to trick him into eating it and it's been about two and a half weeks after the sample when I was forced and I do mean forced in a way that was financially for us because they push through and overdraft block on my bank account and added their their $67 purchase of a bag of dynamite to my account that I didn't ask for well it didn't get returned and I didn't get no money back so I decided I might as well use it I have two dogs a Boston Terrier and a mountain in my mix female My Boston Terrier it's I put it in their whole bunch of food and mix it up every time I get them food My Boston Terrier after 2 months still has red yeasty Frito smell and toes that he licks constantly and choose at he had an anal gland rupture just the other day and a double ear infection Holly's probiotics that are supposed to keep that gut health cuz that's the brain of their body well it's not doing that for my dog The mountain Wash she doesn't seem no better or worse for where she's the same dog she's always been but I am not saying that with my dog my boss t this stuff is not doing what it says they it does he is still used to he has got no relief and now he's got other issues but if the probiotics and stuff in the gut are healthy and they got a selfie is supposed to be having me since happen because that's where they're health is is in their butt so make sense well dog food for dynamite and he got worse I don't like it it's not worth the money $60 for that bag I wouldn't pay $20 for it I didn't want it at all and now I'm really pissed and my dogs even worse and I just got s*** out $60 by unwilling force cuz I was not aware of until the stuff arrived at my door in my bank got touched me so take that as you may Don't get the sample cuz they're going to force a purchase on you
Response from DinoviteJun 2, 2026
Hi Misty! Thank you for taking the time to share your experience. We sincerely apologize for the frustration and confusion surrounding your order.
We would like to clarify that when a trial pack is purchased, it does automatically enroll customers in an ongoing subscription program. This information is disclosed during the checkout process, but we understand that subscription details can sometimes be overlooked, and we're sorry if this was not clear to you.
We are also sorry to hear that Dinovite was not a good fit for your dogs and that you did not see the results you were hoping for. Every pet responds differently, and we understand how disappointing it can be when a product does not meet your expectations.
Please keep in mind that we offer a money-back guarantee on your first 90-day supply, and our team would be happy to review your situation and discuss available options with you. We encourage you to reach out through our contact form so that we can assist you directly and work toward a resolution. Contact Dinovite | Dinovite https://dinovite.com/pages/contact-us
Thank you again for sharing your feedback.
