Dan
Worked out well, despite what others say
There are plenty of bad reviews here, but I gave them a shot anyway. After paying I immediately received a confirmation (of payment? or something else?) but it was about 6 hours later when I received a second confirmation email. I wasn't sure if any of it was legitimate so I emailed the hotel I'd booked and asked if they'd received any bookings under my name, which they confirmed. The process is a bit unintuitive and the system is definitely slow.. (6 hours between payment and confirmation? a bit risky if you ask me), but I'd just booked a cheap hotel, away from the main city. I imagine you could have problems if you were booking for a big public holiday at a popular destination. 4/5 because their "instant confirmation" is quite misleading