Greg L.
Last minute notification hotel no longer available
48 hours before I was scheduled to check into a Sheraton Los Angeles hotel I booked through Dinogo, they emailed me with an "URGENT" notification that the hotel "won’t be operational during the booked period due to its closure, so unfortunately this reservation cannot be honored under original booked conditions." I called the Sheraton, and they said they never had a reservation listed under my name. They offered to book me in an alternative hotel nearby, but with my check-in time rapidly approaching, they never provided a firm confirmation that the alternative room had been secured, and when I called the other hotel, they had no reservation under my name. I've requested a full refund, and in fairness to Dinogo, they said they would provide a full refund. But I still believe they should have notified me of this change long ago, not 48 hour prior to check-in.