DihagaReviews of dihaga.com

Response from DihagaFeb 25, 2026

Dear Ollie, We’re truly sorry to hear about the unpleasant experience you had with our store. This is certainly not the level of quality or service we strive to provide. To help us better understand and resolve the issue, could you please send us a private message along with photos of the item? Kindly include the subject line: “Urgent – Trustpilot – [Your Order Number]” so we can prioritize your case. Once we receive this information, a member of our team will review it and get back to you as promptly as possible. Thank you for bringing this to our attention. We truly appreciate your patience and the opportunity to make things right. Warm regards, Dihaga Team

Response from DihagaFeb 20, 2026

Dear Kenneth, We’re truly sorry to hear about the unpleasant experience you had with our store. This is certainly not the level of quality or service we strive to provide. To help us better understand and resolve the issue as quickly as possible, could you please send us a private message along with clear photos of the item, including the label tag? Kindly use the subject line: “Urgent – Trustpilot – [Your Order Number]” so we can prioritize your case accordingly. Once we receive the requested information, a member of our team will carefully review it and get back to you as soon as possible. Thank you for bringing this to our attention. We sincerely appreciate your patience and the opportunity to make things right. Warm regards, Dihaga Team

Response from DihagaFeb 7, 2026

We’re truly sorry to hear about the unpleasant experience you had with our store. This is certainly not the level of quality or service we strive to provide. To help us better understand and resolve the issue, could you please send us a private message along with photos of the item? Kindly include the subject line: “Urgent – Trustpilot – [Your Order Number]” so we can prioritize your case. Once we receive this information, a member of our team will review it and get back to you as promptly as possible. Thank you for bringing this to our attention. We truly appreciate your patience and the opportunity to make things right. Warm regards, Dihaga Team

Response from DihagaFeb 7, 2026

Hi Robbie, Thank you for taking the time to share your experience—we’re genuinely sorry that this order didn’t go as expected. The 6-panel ivy cap you ordered was discontinued shortly after your purchase, and we should have contacted you before sending an alternative. That was an oversight on our part, and we sincerely apologize for the lack of communication. Our intention was to avoid delaying your order by sending a replacement style that has received positive feedback from many customers. We suppose that you will accept it. Since the replacement hat is much more expensive than the original, we understand it wasn't what you ordered and didn't meet your expectations, and we're sorry for the inconvenience. We’d like the opportunity to make this right. Instead of requiring a return at your expense, we’re happy to offer a higher partial refund as a gesture of goodwill. Our team has just sent you an email, and we’ll resolve this for you promptly. We sincerely appreciate your understanding and patience. We truly value your feedback and appreciate the opportunity to improve. Kind regards, Dihaga Team

Response from DihagaDec 3, 2025

Dear Marsha, We’re truly sorry to hear about your experience. Our ornaments are always printed on both sides, so we’re concerned there may have been a misunderstanding with another store. Our team has already reached out to you by email for support, but it appears we haven’t received a reply yet. Could you please check your inbox or resend photos of the item you received to our email? Once we receive them, our team will review everything and get back to you as soon as possible. We’d love the opportunity to make this right and ensure you receive the correct item. Thank you for bringing this to our attention — we’re here to help. Best regards, Dihaga Team

Response from DihagaNov 20, 2025

Dear Rick, Thank you for bringing this matter to our attention. After carefully reviewing your case with the courier, they have confirmed that the package was successfully delivered on November 18, 2025 at 15:29:47 (GMT-05). Here is the tracking link: https:https://track.yw56.com.cn/en/querydel?nums=UK610130770YP&cyp=17ea779991a7c040ac9d2d20e13144be The tracking number: UK610130770YP We kindly recommend contacting your local post office for further details about the delivery. They may be able to provide additional information on where the parcel was placed. According to the tracking information, a delivery photo was taken showing that the package was left at your front door, so you may want to check the tracking details using the link above as well. In the meantime, please also consider the following steps: Check with anyone at your residence who may have accepted or moved the parcel. Ask your neighbors, as packages are sometimes mistakenly placed at a nearby address. Review any available security camera footage around your home. In some unfortunate cases, packages can be taken by theft, especially if left unattended. Our support team has sent you a private email with more information regarding your case. We look forward to your response so we can help resolve this matter as quickly as possible. Best regards, Dihaga Team

Response from DihagaNov 12, 2025

Dear Aleta, We’re truly sorry to hear about your experience. We’ve been trying to reach you by email, but it seems our message may have gone to your spam or junk folder. Could you please check there or resend some photos of the item you received to our email? Our team will review them and get back to you as soon as possible. We’d love the chance to make things right and ensure you receive the correct item. Thank you for bringing this to our attention — we’re here to help. Best regards, Dihaga Team.

Response from DihagaNov 5, 2025

Dear Paul, Thank you for bringing this matter to our attention. However, After examining your case carefully with the courier and they confirmed that the package was delivered to you on Nov 3rd. Parcel was put on the front door. Here is the tracking link: https:https://track.yw56.com.cn/en/querydel?nums=UK567799793YP&cyp=572b2ea120924139e640f920113f14c2 The tracking number: UK567799793YP We hope you contact the local post office.. Please get in touch with them to find out where they left the parcel. You can ask anyone who might keep the package for you when you're absent from home. In some cases, the mailman might put it in the wrong mailbox of the neighbor. Also, please check any security cameras in your area, if available. Sometimes a neighbor might hold onto the package for you if you weren’t home, so it might be helpful to ask around. Our support team has just sent you a private email regarding your case. Please check your inbox so we can assist you as quickly as possible. Best regards, Dihaga Team.