Digital Software LabsReviews of digitalsoftwarelabs.com

This service is a scam- poor communication, bad service, and they don't respect the refund policy they include in the contract.

Working with Digital Software Labs has been a very positive experience overall, but I especially want to thank and recommend Edward. I came into this process with a very clear vision for my website and, admittedly, I could be extremely detail oriented and particular at times. I was also balancing a full time job whilst trying to build a new business. which meant I often needed to move through the process more slowly so I could properly focus on every detail of the brand and website. It also wasn't the smoothest start initially, as I had previously been communicating with someone else from the company and at one point I genuinely considered not continuing. However, Edward completely changed that experience for me. His professionalism, patience, communication, and calm approach made me feel supported throughout the process and ultimately gave me the confidence to continue working with the team, something I'm genuinely very happy that I did. Edward was consistently patient with my revisions, attentive to detail, and willing to work collaboratively to bring my vision to life. At no point did I feel rushed or dismissed for caring deeply about how my website represented me and my work. That level of patience and understanding honestly made a huge difference during what can be quite an overwhelming process when starting a business. So whilst I appreciate the wider team, Edward in particular deserves recognition for the way he handled the project and client experience from start to finish. Thank you again. I'm genuinely grateful for all the work and support.

We have recently used DSL to develop our new Ecommerce website and to provide a social media marketing program. Both projects were developed in a professional manner and have been successful. I highly recommend Digital Software Labs' services.

Software Digital Labs has been excellent to work with. Their communication is clear, consistent, and professional, which made the entire process smooth from start to finish. They delivered a well‑designed, high‑speed website that performs beautifully and reflects our brand perfectly. They’ve also played a major role in helping our business grow by building out and strengthening our social media presence. Their team understands what works, and they’ve been proactive, creative, and genuinely invested in our success. Highly recommend Software Digital Labs for anyone looking for reliable, skilled, and growth‑focused digital support.

My experience was excellent! The gentleman are professional and easy to work with. I hired Digital Software Labs to design a backdrop for my dance recital. Their expertise in graphic design exceeded my expectations! I’ve been in business for 29 years and I will absolutely use them for future designs.

It is with genuine frustration that I write this review of Digital Software Labs. After an initial phone conversation, the team appeared professional and personable. However, once full payment was received, communication deteriorated significantly. Meetings became sporadic and were only possible between 4pm and 5pm London time, which proved wholly impractical for a functioning business schedule. A critical point of dispute arose when we decided not to purchase domain hosting through them. At this stage, their demeanour changed entirely. They became hostile and demanded additional fees for basic plugins such as payment gateways and live chat functionality—items any reasonable development company would include as standard or disclose upfront. When we questioned this, we were told that the individual who onboarded us had failed to pass on information, and that this was therefore our fault, leaving us with no choice but to pay. Subsequently, they attempted to pressure us into signing a non‑disclosure agreement, and further stated that if the website did not function correctly, that too would be our responsibility. This has been the most painful professional experience I have endured with any group of people. Their conduct suggests a complete lack of competence and, frankly, a disregard for ethical business practice. I suspect they are operating as a scam from India. Work with them at your own peril. I strongly urge anyone reading this to look elsewhere.

I original gave this company a positive review. Boy was I wrong. Here's why: Throughout the building of the site, they were good. Turnaround time was sometimes a problem, changes taking much longer than expected or stated, but I was willing to wait to get it right. Once I signed off, even though there were a few items to be completed, everything changed. They REALLY wanted me to review their work, which I did. After going live, there were several things that did not work or were not completed as promised. Examples: The email system did not work - I never received an email through the website. Vendors could not signup online or pay - a MAJOR problem. I liked the look of the forms they developed, but they don't work. Vendors called saying they could not submit or pay. Same with any of the payment portals. After multiple times of trying to get these worked out, staff stopped returning my calls or answering my emails. After registering a complaint with our state Attorney General, I did get to speak to someone who told me we needed to purchase a maintenance contract at several hundred dollars/yr. This was never discussed anywhere in my RFP or their submission. I asked them to turn over full control of the website to me and was told I did not have the expertise to manage the site and it required their programers to function properly. They hosted our site with Hostinger, so I went on to Hostinger's site to take back control and could not without permission from Digital Software Labs. DSL would not respond to my requests for this. We purchased our domain - .org - but we cannot get it back from DSL. Since all this transpired, I've learned how to build our website, host it, and manage every aspect of the website. I did this on Hostinger.com with their website builder assistance. Everything works, I get emails, vendor signup and payment, registrations for a conference, an online store, link genealogy sites, etc. AND. . . I did it all for under $350.00. I've asked for a refund of at least DLS hosting fee - which is not forthcoming. I also want our .org domain as I had to build our new site with a different domain - .com, which doesn't best describe us. I thought I did my due diligence when searching for a reliable company, I spent historical society money - which was a hard sell. I have been embarrassed by promoting a site that did not function properly and lost face with the organization by not delivering what I promised. Thankfully, I have re-established my reputation as a reliable member and delivering what I promised by learning to do this on my own. Believe me, you can do this on your own.

Very professional, great communication, quick turnaround, quality work. Would highly recommend