Diesel OpsReviews of dieselops.com

Response from Diesel OpsDec 20, 2016

Hello Ben, I just tried to call and follow up with you regarding your order. I can assure you, everyone here is very educated on these products and we are always available for support or concerns. I do not see notes or any calls from you in our system regarding the order or the products. Please give us a call if you would like help or a link to the instructions that are available on each product on our website. I look forward to hearing from you, -JD

Response from Diesel OpsJan 11, 2017

Hello, I am sorry you had trouble getting an email response, I am not sure where you sent it but please feel free to contact me directly with any issues or needing anything else, I will gladly take care of this and give you my direct email address. Thank you and we look forward to getting this and any future business taken care of Chris (Sales Manager) 888-992-7299 ext 702

Response from Diesel OpsJan 11, 2017

Hello Tim, I am sorry you had some issues with that we have made some changes with the way install guides are sent over so this kind of thing does not happen again. Please let me know if there is something I can help you with and get this taken care of Looking forward to hearing back from you Chris (Sales Manager) 888-992-7299 ext 702

Response from Diesel OpsJan 11, 2017

Hello Ben, I am sorry you did have that issue we unfortunately can not control the way the shipping companies handle the packages. We will gladly do whatever you need and we do our best to prevent this kind of thing and prevent issues. I would love to get the chance to make this right if you wanted to give me a call Thank you and I look forward to getting this taken care of for you Chris (Sales Manager) 888-992-7299 ext 702

Response from Diesel OpsJan 11, 2017

Hello Nick I am sorry you had an issue with that. We do our best to make sure everything is packaged best we can and prevent things like this from happening but I can not control the shipping company. I would like to make this right for you, Please give me a call and let me do what I can to help you out. Looking forward to making this right with you Chris (Sales Manager) 888-992-7299 ext 702

Response from Diesel OpsMar 23, 2016

Hello PJ, I am sorry to hear about this. I cannot locate any attempts to contact us. I would be more than happy to get this issue taken care of. please email jd@dieselops(dot)com and I will get you taken care of. I will also need photos of the issue and the serial number on the back of the cover and I will handle the rest! I look forward to hearing from you soon, -JD

Response from Diesel OpsJan 11, 2017

Hello, I am sorry to hear you had an issue with the exhaust we do our best to prevent this but it does happen from time to time. We have put in place some changes to prevent this help with not having these kinds of problems. I would love the chance to make this right for you and make this better. Please let me know if I can do anything and I hope to hear from you. Thank you Chris (Sales Manager) 888-992-7299 ext 702

Response from Diesel OpsMar 23, 2016

Hello Earl, We apologize for this and i would like to see what I can do to make this issue up to you. For future reference, if there is anything that is ever incorrect with your order, please call us immediately so we can rectify the problem and hopefully stop it from happening again. Please call me at your earliest convenience ext.701 and I will see what I can do to make up for the extra costs you incurred. I look forward to hearing from you, -JD