Diesel OpsReviews of dieselops.com

Response from Diesel OpsMar 15, 2017

Brian, First off I want to say that this situation is a one off situation that should have never happened. We unfortunately ended up with the wrong end of the stick when something that has to be hand made when stock runs low. I have however gotten off the phone with them just a moment ago and they have resent it next day. The item had been sent when we spoke but looks like it had an issue in the shipping due to weather in the passing states. However the MNFG has promised a new one would be sent and would be to you tomorrow 3/15. I do promise that this is now how WE do business and that we do everything in our power to prevent any issues we can and any issues that are able fix or prevent we do and we will handle them. Please call me back so i can make this right and I can get this handled for you Thank you Chris Sales Manager 888-992-7299 ext 702

Response from Diesel OpsMar 9, 2017

Hello Cody, I understand the frustration here however when something is stolen after it is delivered sometimes the resolution is slow. We do our best to get things handled quickly but like I stated it is not always the quickest because the shipping company has to do a investigation prior to releasing the credit to us from the insurance. I am sorry that you are having trouble with this and I am sorry that you are feeling like the resolution to this is slow but having only jumped in on this Monday (3 days ago) I am doing my best to make it happen as quickly as possible. Thank you and I look forward to getting this taken care of and seeing you receive the product like you planned on. Chris - Sales Manager

Response from Diesel OpsFeb 7, 2017

Wade, It was good talking with you today, I am glad we spoke about coming to a resolution and getting you back to doing business with us. I fully accept that I made a mistake here and that I let you down with getting this product to you in the timley manner that we both wanted. I will be making sure that you are taken care of and that you do not have any sort of issue like this and neither will another customer. I am looking forward to you getting back into town and hearing back from you to get this taken care of. Thank you and I hope to hear from you soon Chris

Response from Diesel OpsJan 31, 2017

Jordan, When you ordered we received the information you provided, However if you do not specify that it is a late or early we send it out for a early. Also We do not provide the Scotch Brite pad those used to be provided by TS that is why it is stated in their instructions we however do not provide them and never and nowhere is it stated in our listings that we do provide that. I have agreed to ship the item back to you for free as well as i have agreed to reburn it for free. When I offered to send you a label you stated that you work for the competitor of that company and would need to use the one that you would be able to get. This to me is very much us making it right and attempting to go above and beyond of what was necessary. We would like to continue to do business and continue to get you parts that you need, So please let me know if there is anything else you need or if there is anything else we can do. Please feel free to contact me directly I look forward to hearing back from you Chris (Sales Manager) 888-992-7299 ext 702

Response from Diesel OpsJan 5, 2017

Hello, I am sorry to hear you had an issue we were unaware you had a problem but we would be glad to take care of this however you need us to and get you handled. Please let me know what we can do to make this right for you Chris (Sales Manager) 888-992-7299 ext 702

Response from Diesel OpsJan 5, 2017

Hello, I am sorry to hear you had this issue I was unaware you did but would be glad to make this right however we need to do that This sounds like a Manufacturer issue but I will do what I can do handle this, please get ahold of me on whatever we need to do. Thank you Chris (Sales Manager) 888-992-7299 ext 702

Response from Diesel OpsJan 5, 2017

Hello, I am glad we could come to a resolution on this and are working on getting this handled I am sorry you had this issue in the first place as I am sorry it was unresolved prior to you being asked to leave a review. Please let me know if there is anything else I can do to help you or anything you need. Thank you Chris (Sales Manager) 888-992-7299 ext 702

Response from Diesel OpsJan 5, 2017

Hello, when we spoke I was happy to take the exhaust back and get you refunded no problem, I am sorry you had any issues and I am sorry that you had a problem with the Early 99 OBS. These are trucks that can be a problem in the past on getting parts for. looking forward to hearing back from you to get this taken care of Thank you Chris (Sales Manager) 888-992-7299 ext 702