DICK'S Sporting GoodsReviews of dickssportinggoods.com

I tried to order 2 mtn bikes for my kids for Christmas. DicksSporting was offering some discounts but for some reason they were not being applied while I was ordering online, so I decided to call cust service. The lady said she was able to give me the discounts and then took my cc information to place the order for me. She said that I should receive a confirmation email within the hour. I never received it, so I called Dickssporting goods back, when I finally got in touch with someone they said that it appears that nothing was ordered. I checked my bank account and I could see that they placed an authorization hold for $535.96 on 12-12-19. I told them this and they would only say it could take 3-5 business days to process. I never got an email for confirmation, I spoke to at least 5 different people. I called again last night 12-16 and the lady said the best thing to do would be to re-order, this would cancel the original order and release the auth hold they have on the $$ in the bank. She assured me that it would work, so I gave her all my info and placed the order. Here I am the following day still in the same boat but now with over $1K being held because of an authorization hold put on the money Dickssporting. Still no order showing up. Trying to speak to a manager is impossible, I do not see a number or an email for them. And none of the cust service reps know how to remove the auth hold on my money. I would advise staying away from the website...now I am trying to check the status one more time just for giggles and the tracking order page is blank...also I've been on hold with them now for 21 minutes @1.34 PM

AFTER BEING ON HOLD FOR AN HOUR THE "MANAGER" SAID THAT SHE COULDN'T FIX MY PROBLEM. I THOUGHT THAT'S WHAT MANAGERS DID? POOR SERVICE, GOOD LUCK

Their phone service confirms my order provides an order number but when calling customer service they can’t find it. No one can find the order with the number given. On the phone for thirty minutes, ask to speak to a manager and get hung up on. They are a mess would never attempt to buy anything from them ever again, what a joke!

Item missing from online order. First customer rep I contacted Didn’t know English or how to resolve the issue. Suggested I return item to store. tried cust. again. got an agent who understood the issue and said they would ship the item.couldn't do expedited shipping for some unknown reason. still havent received the item. Won’t be ordering from them ever again

Horable business. Ordered a pair of shoes on the release date, order was confirmed, and money was taken from my account. A week later I called to see the status of my shoes...they said they were sold out and didnt have my pair which had already been a confirmed purchase. They had no explanation and did nothing to compensate for there wrong doing. Poor business practice.

This was my first time to ordered it will be my last. I ordered a shirt and received and order number, six days later I went to check to see if it had been shipped and I found out my order was cancelled. I contacted them and waited over 40 minutes on the phone, so I went to the online chat. Evidently this shirt was out of stock so I couldn't get it. It was available the night I ordered it. I even received a confirmation email. Service is terrible.

Don't use cyber Monday the 25% off only applies to certain (very little) apparel. I was expecting a total of 45.00 off of my purchase and got 5.00:/ don't be spoofed! Nothing applies OH don't apply for the text messages the 20.00 dollars that they want to give you do not apply today either!

Worst customer service ever. I ordered a pair of shoes online and received 2 left shoes. Called to ask if they can send me a right shoe and then I will take the left one back when I can get to my nearest store(which is over an hour away). Was told they can’t send the right shoe until I send back the shoe I got and they receive it, then they will send out the correct order. Informed them there was no return label in my shipment. She said to just take them back to the store. Informed her that is over an hour away. She tried to email me a return label and said “for some reason it won’t me let me send you one. Sorry. I guess you’ll just have to take them back to the store. Or you can call back in 48hrs and we can try to email a label again.” It’s not my damn fault that they sent 2 of the same shoe and they won’t do anything to make it right. I had to call my “local” store myself and they don’t even have this particular shoe in stock. They stand by their name that’s for sure! Will not be shopping here anymore.