DICK'S Sporting GoodsReviews of dickssportinggoods.com

Terrible customer service during checkout. I can understand why customers are ordering everyhting online now. Will not be going back.

Horrible service, staff member did not know anything about the products I was looking at. He told me to use my phone and look it up cause that's all he is gonna do! Then he got rude like it was my fault he didnt know his products. Disk's sucks.. wont be back wont let me post the name of the store for bad language flag

To Whom it May Concern, On Saturday January 25, 2020, I went to the Clermont, Florida Dicts Supporting Goods Store. I purchases a bat for my son which was clearly marked $79.99. After returning home and reviewing the receipt I was charged $89.99 for a bat clearly marked $79.99. I called the store to explain the situation. I spoke to Hunter who said he is a temporary key holder and no managers were available because they are short staffed. He offered to give me a $10 off $50 coupon for my next purchase. I explained that I was overcharged for a product a discount would not suffice. I was hoping to be reimbursed for the overcharge, however that did not happen. Therefore, I am reaching out to the corporate office to demand a refund of the overcharge/bait and switch tactics that occurred. I have included pictures of the bat with the same barcode that is evident on the receipt. I traveled over 50 minutes to purchase this bat and I do not have the time to make almost a two hour drive to be reimbursed an overcharge which is clearly the fault of the store. I do not feel I deserve to be inconvenience any further. This kind of business practice is unacceptable. I am sending this email to give you the opportunity to rectify this situation. If I do not receive a response, I will file a complaint with the BBB and post this information on FB and Instagram for future shoppers to see. Please see the pictures below. Please contact me immediately to discuss this issue. I am very upset over this purchase and the tactics employed by Dicts Supporting Goods.

Terrible customer service - not just at this store specifically but the a business in general. Was given a donation for a charity event supporting the Special Olympics in which the winner of the gift card donation was unable to use the gift card before it expired. (First off - a donation expiring?) We went to this location and then were on the phone with customer service for over an hour and waited almost a month before having to reach out again to hear an update on them reissuing the gift card to the charity event winner. Their reply: "sorry - there's nothing we can do. You either use it or lose it. That's just how it is." Hard to believe there was absolutely nothing that could be done to whatsoever and clearly there is no real concern or support for the charity or those who participated. Really disappointed with a corporation of this size and scale essentially taking back their initial support/donation. Will not be supporting them in return any time soon.

I just returned two items I got for Christmas from my wife, I returned to the same location and it was bought, with the receipt. Basically exactly what I am supposed to do. Office manager BRYAN has to check me out because they have nothing in my size to replace and it takes a total of 10 minutes to VERIFY that my items were not “fraudulent or not authentic or counterfeit” as he stated. I came in with my clothes never worn and tags and receipts and you think it’s not AUTHENTIC? And he told me this was the reason which is even more insane! I have worked retail so it’s not like I don’t understand how there can be people who do this and you’re trained to look for it, however, you never want to tell the actual customer who isn’t doing that, that’s what’s taking so long. As a customer who uses this store at least once a month, it was just the worst customer service experience I’ve ever dealt with. I felt like I was a criminal for doing nothing wrong but instead doing it the way correct way. Bryan the office manager was wrong. He needs some help. - Bryan at Company Name Sporting Goods in Broken Arrow. Thanks for nothing.

Placed an online order12/28/19. When we received the shoes it was the correct box but wrong shoes inside the box and they had already been worn. Mistakes happen! I immediately contacted customer service to return and get correct shoes. The first person I talked to said I would receive correct shoes and a return label to send wrong shoes back. A week later I still had not received the return label, I contact customer service again to find out the first representative never fully processed the order. The 2nd representative I spoke with sent a conformation for the return but I have to wait for FedEx to send the actual label which I never received and stated that the new shoes would arrive January 17,2020. I called back today questioning the return label to find out since the shoes were over $50.00 they can’t resend them and they would refund the money. This would have been nice to know during the first 2 calls made so the shoes could have been reordered sooner! Still no return label and I will be ordering shoes from anywhere but you!

Very disappointed. Ordered 2 boxes personalized golf balls 10 days before Christmas, it is now 10 days after Christmas. Still being processed.

Do NOT shop at the store located at: One Orland Park Place, Suite 1 Orland Park, IL 60462. As an African American, I was "profiled" by an African American cashier. She searched a box of underwear under the guise of making sure there were no security devices in the unopened box. She opened the unopened bo, unfurled my drawers, shook them out, felt up the crotch, then stuffed them back into the box. It was strange because I also was purchasing the matching thermal top and she didn't open that package too. This cashier profiled me as a shoplifter. I am 62 years old and make a six figure income. White customers were not having their merchandise searched at the checkout line! This was racist, pure and simple. Stay away from this store!