DICK'S Sporting GoodsReviews of dickssportinggoods.com

My daughters brand new size 8 shoes arrived, there was a left and a right shoe, the color and the size was perfect. The one issue, they weren't new. Not sure I would pay full price for a pair of used shoes. Be careful with Dck's Sporting Good.

I’ve been a fan of Dcks for 20+ years and never had a problem until recently. That said it was a massive mistake that weeks later has still gone unresolved. I ordered a Bowflex Extreme 2 home gym, spent 4 hours putting it together then came to find out a cable is missing. Can’t use the Bowflex without the cable therefore I have a $1,500 Bowflex in my garage collecting dust. I called Dcks to request they send me the cable but they don’t have any in stock and will never have any in stock again. If you didn’t have all of the materials that make up the home gym then why did you sell me an incomplete $1,500 home gym. Bowflex doesn’t have the cable either and now I’m stuck. Dcks only solution to me was to take the Bowflex apart to ship back to them for a refund. I spent 4 hours putting the freaking thing together and now they want me to spend another 4 hours taking it apart and for me to pay the astronomical shipping cost to send back. I’m very upset, disgusted and highly disappointed that I receive horrendous customer service and even worse solutions. My wife and I spend over $1,000 a year at Dcks but they screwed me bad so I will not spend another penny on their merchandise. Be careful buying from Dcks they may screw you as bad as they screwed my wife and I. Good job losing a very good, longtime, loyal customer.

Very rude service at the bike section. I ask for a price of a bike and the answer was that is not for sale, I asked why, he answer because is not for sale. I asked again and he said because is a customer's bike, is for fixing, he wasnt polite and he neither offer his help in getting a bike for my son, what a terrible way to work as a salesman. I wont buy a bike here.

This company is a joke. I ordered a pair of shoe, They sent me a single shoe, Utterly disappointed , After waiting for a week , I got a single shoe in a box. Avoid at all cost.

I stopped by the Rivertown Crossings Grandville location to buy some shoes for my daughter. I was overwhelmed by the lack of helpful staff. We went to the shoe department and hunted down someone to help. The girl was not friendly, in fact none of the staff we interacted with was friendly. She dropped the shoes off that we requested and left without a word, not waiting to see if the shoe worked, if we needed another size and she did not check back with us after that. We decided to leave and find a store that could provide better service and some knowledge of their products as well as a polite, respectful and friendly demeanor. We will not be returning to this Sporting Goods.

I Purchased a basketball goal. Missing hardware they give you the run around. Do not buy from them nasty costomer service

This chain company need to work on their shipping and handling with proper care for their items to deliver in good quality condition! Specifically on gym equipment like weights. I ordered 3-4 items online and I've noticed their handling is terrible. First item i ordered was a 35lb fitness gear plate. Thankfully the plate wasn't damaged or cracked but the package it was in was in a small messy thin box with multiple tears and openings. The second and third item I ordered were a pair of 35lb kettlebells, but as my items were delivered, the box was very messy/wrecked and I noticed only one kettlebell with scratches and scrapes around the coating. I called and apparently during shipping, my other bell was damaged otw and was returned back. I was refunded half of money thankfully but I had to repurchase it again with a discount given to me. I decided to order it again which is technically by 4th item since they broke my previous order, and as they delivered my 2nd bell, it was damaged again with scrapes and scratches! Worse of all it was not put in a package and I received just the bell itself with a plastic restraint. Im not happy with how they handle shipping their products with Fedex and they need to do better!!! I recommend staying away from buying their equipment on weights online and maybe in store instead or other brands as they could have terrible shipping and handling leading to damage quality of their products just like what happen to mine.

I ordered my son a Jordan outfit and had it shipped. Well the package came today and I slowed him to open the package since it was for him. Well inside the package was no shipping label or anything what so ever about My order. Then he pulls out some women’s Nike socks. Clearly the Jordan outfit is way more expensive. I called customer service to see if I could go To my local store good to fix this issue and I was informed I couldn’t do that. And the guy was really no big help other than he did verify that I order the Jordan outfit and just that. I was getting very frustrated at this point and he noticed that. He finally told me he would send me the outfit that I ordered and overnight it. But this is ridiculous. Socks vs outfit is a huge difference