DICK'S Sporting GoodsReviews of dickssportinggoods.com

Never shopping here. Employees label their products incorrectly. I went to the sneaker section where they had a sale. Found a nice pair of sneakers to purchase but when I went up to the register to pay they told me that wasn’t the price and it was missed labeled. The staff member asked one of the managers to come up and take a look. The manager was so rude and didn’t give rats ass as to where I told him the location of sneakers were...they were with all the sneakers that were on sale. Long story short he wouldn’t honor the price that was on the box and was so nasty to me

Yep they sell second hand shoes as if they are new (they think this does not fall under the term of.a scheme). Look at all the reviews below!!!!

Damn look at their reviews they don't even care.. I should've seen this before I made a purchase. I purchased a pair of shoes on their website on the 29th June but till today(20th July) there hasn't been any updates from them and status is still 'in progress'. This is by far the slowest and unprofessional company I have ordered from, they literally don't care about your orders! I have ordered from small to big companies and most ships my order within few days to a week and if the item happen to be out of stock they will email and issue a refund so there is no excuse for you to say you get big waves of orders or whatever crap. Avoid this company at all cost really poor customer service!

We have always shopped at Dick’s sporting goods ( really out of necessity, as there wasn’t any other sporting goods stores worth a darn). New equipment every year, every season, and often times multiple equipment buys during a season. We purchased their “No sweat warranty” at the advising of the sales clerk, who gave a lackluster description of how to use it and set it up. My son a year round baseball player who purchases multiple sets of batting gloves, pants, socks ( you get the idea). After less than 3 months of play and use the gloves ripped in the palm seam, we filed a claim and 48 hours later received an email stating the report filed did not meet the requirements of the warranty specifications and they were not going to stand behind it. Big surprise!! Should have known better. Don’t buy the warranty it’s a joke.

My 14 year old daughter needed a pair of cleats for soccer. So we go to Dick's Sporting Goods at Franklin Mills. So she tries some on and picks the ones she wants. We also pick up a pack of socks, shin guards and a soccer ball. Go up to the register to pay. The cashier scans the bar code and says sorry sir I can't sell you these cleats. I said why not, he went on about a message on the register stating Nike says these cleats cannot be sold yet. I said, so you have merchandise on your sales floor which appears to be available for sale and you can't sell it? He said, Nike says we cannot sell these cleats yet. I ask, then why are they out on the sales floor? He says well sir, someone put them out by mistake. I said, ok, so it’s your mistake and I just want to buy the cleats. Still no go. I asked to speak to a manger, and the cashier claimed to be the “Front End Manager.” So I ask for the store manager. A guy whose name is only two letters, “JD” appears after the cashier/front end manager calls for him. I ask, JD, why are these cleats on your sales floor and you cannot sell them? I add, aren't you in the business of selling merchandise for a profit? He gives me the same song and dance about Nike says we can't sell these cleats yet. I ask again, then why are they on the sales floor available for sale? I get the same clap trap. So we go round and round for a few minutes and no budge from the guy with two letters as his name, JD. I explain to him that she needs the cleats for soccer tryouts which are early next week. Still nothing. You would think JD, being the mighty store manager that he is, who is able to deny a sale based on what Nike says in a message on his cash register, would've tried to save the sale. He could’ve said something along the lines of this: I understand you need the cleats sir, so why don't I take you back to the cleats and see if I can get you another pair that are similar to these. But no, I didn't get any of that. The guy with two letters for a name, JD, was more interested in winning the argument than making the sale. That just proves that JD is a very poor and inept store manager who doesn’t care about his customer’s needs or making a sale for the company he works for. JD obviously doesn’t understand that sales from customers pay his salary. As stated earlier, along with the cleats I was also going to buy, shin guards, socks and a soccer ball. Looked to me like it was going to be a sale of around $150.00. But the all-powerful store manager JD saw to it that Dick’s Sporting Goods would get a big ZERO. Meaning, I didn’t buy the cleats, the socks, the shin guards or the soccer ball. I left that stuff right at the register. I must say after my experience today at Dick’s, I will NEVER step foot in a Dick’s store ever again. I bought her soccer stuff on Amazon.

Purchased a basketball goal with install and removal of existing goal on May 1, 2021. They did not complete the job, I have called several time regarding the removal of the old goal.... it is now June 30th and my children are still unable to play basketball because the old goal is still in the driveway!!

NO VETERANS DISCOUNT ON PING CLUBS. PAID OVER $500.00 FOR A BRAND NEW PING G425 DRIVER (OVERPRICED I MIGHT ADD) THEN WHEN I GET TO PAY I'M INFORMED PING DOESNT GIVE A 10% DISCOUNT ON THEIR CLUBS. WHAT? I LIKE DICK'S B/C OF CONVENIENCE & TRADE IN'S. BUT LET'S BE HONEST VERY OVER PRICED ON ITEMS. SERVICE WAS GREAT. CLUB PREFORMS GREAT.

Order #30026021725 Order Placed 06/14/21 Camp Chef SmokePro DLX Stainless Steel Pellet Grill Order Subtotal $449.99 Estimated Shipping and Handling $100.00 $15 Shipping Credit on Oversized Items! $28.35 Estimated Tax $563.34 Estimated Order Total “You will not be charged until your order ships.” IMMEDIATELY attempted to cancel the order, upon discovering an $85 shipping charge, when Father’s Day special stated free shipping. Only after hours of phone calls and online chats with customer service, did they attempt to cancel the order, at which time it was too late. The order had NOT been processed nor shipped, but they stated it could not be canceled. There was a pending charge on my card. 6/15/2021 received an email with the following: If you would like to return the item, you can create a return label using the following link or return your item(s) to a local store for credit. We do offer free returns, so once this order is received, please contact us at the number below for a prepaid return label. 1.877.846.9997 This policy states that I am NOT eligible to return via a return label, but must return to the store, and I am out the $85 for shipping. Thus, what their representative stated by email was NOT what they were willing to honor. My offer that I made to them: IF they will refund the $85 shipping charges, I will not return the merchandise. This way they retain the profit from the goods sold. Should they insist on NOT honoring what they originally stated (free shipping), I will return the item via FedEx, at their expense, for a full refund. This way they will have lost the profit from the sale of the item, as well as being out the shipping costs. Dick’s has rejected my offer, as well as (so far) refused to alloy me to ship the item.