DICK'S Sporting GoodsReviews of dickssportinggoods.com

Our teen son, bought a bike from Dick’s Sporting Goods in SE Virginia on Tues 02.09.21. Upon arriving home, the chain continually came off, so he returned it on 02/10, the very next day. He presented the receipt, & was told he’d get his refund w/in 14 days. 14 days later, He hadn’t received the refund, so he called, & was told he must wait. On his 3rd call, he was told they can no longer access his account, so he must call corporate. He called corporate, was told they’d look into it, & get back to him. Never heard from corporate. So I called the store, received no help. Months later, I called again, spoke with Zach, a very kind manager. He told me same thing they told my son, then he assured me he’ll contact corporate & get back to me asap. I hadn’t heard from Zach. So I called again, spoke to a very unkind Corina. I’m appalled at Dick’s lack of concern for their customers. No way should we have had to call them so many times to get our refund. Over 8 months later, still no refund. I see that Dick’s have a rating of 1.6 out of 5, denoting severe lack of customer service skills. A month ago I saw that they had a BBB rating of “F.” Shame on you Dick’s.

If you want to receive it appointment date, never choose Dick’s online shopping. I didn’t receive my order that I bought it 08/11/2021( estimate delivery was 01/09/2021, appointment delivery date was 09/09/2021) . They didn’t assure the delivery. I was so disappointed.

One star is too much to give. NEVER buy online with Dicksportinggoods. They LIE!! I bought sneakers that were in stock. It took them three weeks to ship...again, 3 weeks to ship (put in a box& send) NEVER AGAIN...and customer service will just hang up on you when you inquire about your order. NEVER AGAIN!!!

I would've given zero stars if I could, 2nd time in less than a month that a legitimate purchase was denied after I initially purchased them. Both times I was given an actual ship date and expected date that i should receive my order. The next day I was notified that some or all of my purchases were canceled due to "no stock" Idk if bots are programmed to snatch these up before the average Joe has an opportunity to purchase but all the most popular sizes are sold out once the email is sent. Is it possible that Dick's Sporting Goods is getting a fee to only sell to the resale sites?

Wish I knew about their protection plans, my brand new bike had something wrong with the tire. Went there to have them fix it and they tell us we need to purchase the part. Sk my husband asked how do we need to buy parts if is under warranty and they tell him it’s just protection for labor. Thanks Goodness it was just small 10 dollars part, if something bigger was an issue we would have to spend much more. So stay away from their crappy protection plan and save 50 dollars. I wouldn’t be this upset if the bike was 2 years old, but it’s only 20 days since we purchased it.

Horrible customer service very rude

I am EXTREMELY UPSET with the way the online site puts a hold on the your account for the funds then when it ships they charge you again, and won’t give you your funds 3 to 4 days later. This is ridiculous!!!!! I will NEVER order anything from this Company again nor will I refer it to anyone. They really need to change their online policy. If I could give a score lower than

I have noticed your new commercials are blatantly absent of white kids? Is thus an attempt to show inclusion by exclusion of white people? I'm am not impressed with the appearance of politics in your commercials. Nobody should be excluded.