DICK'S Sporting GoodsReviews of dickssportinggoods.com

I made a purchase Friday night with Dick’s for my son(youth football rib protector). I contacted the store before I made the purchase and they assured me the product was in stock. I then ordered the product with the intention of picking it up by 10am before I drove to another town for my sons game. Again Online it said it was available. I waited until after 930 and still didn’t receive a text or a email. I then called the store. After a 10 minute wait they came back and said that they couldn’t locate the rib protector. I called to check 5 minutes before close before I ordered! It’s really ridiculous. If I would of been called or texted at 9 or a little after I could of driven to big 5 or another sports store to purchase. When I called they acted as if they could care less. Horrible customer service imo. My kids play multiple sports and I’ve made many purchases between football, baseball and wrestling. I’m definitely not going to say I’ll never shop there again but I’m very disappointed in the customer service.

In the last six months, I purchased from Dick's Sporting Good San Tan Village Gilbert Arizona 2 Sole E-25 Elipicals, and 1 Sole F-63 Treadmill. I went in Saturday and purchased another Sole F63 which I had picked up and assembled. I had out-of-box damage to some plastic exterior pieces. I called RODRIGO the Store Manager told him the issue, and I am still waiting for RODRIGO to call me back. CAN ONE OF YOU READING THIS REVIEW PLEASE ASK RODRIGO DICK'S SAN TAN VILLAGE TO CALL ME BACK, THANK YOU I know one of you will be more diligent than Rodrigo. Thank you, Barry

They outsource to Guyana. Underpaying employees. $519.35 GYD PER HOUR which is less than $6.00 USD PER HOUR! The staff at the Guyana location for $#*!s Sporting Goods chat site is working under massive toxic environment. From the HR generalist down to the two account managers for DSG Guyana. No one seems to be doing anything. They are terminating staff members, threatening agents to have them dismissed if they say anything. And even banned agents from joint a zoom call with the representative from $#*! Sporting Goods directly. It is utter shame that DSG has not yet looked in or investigate what is happening at the Teleperformance in GUYANA for Their chat center. Agents are leaving. Agents are scared to speak up. Agents are working and just holding on cause their lives depend upon it. The account manager even asked the agents not to tell DSG representatives how much they are being paid. DSG needs to look into the center than runs their chat program. That entire account is going through hell right now. Don't believe me, try contacting the agents directly on their personal phones or setting up a zoom call privately with the agents. They'll tell you as long as you can assure them that the information will be for your own use and disposal only.

My order was mark delivered but when i check it outside my front porch I didn’t see it there and I contact customer service offer re-shipment and I refused it because i need my items that time. And I found out there’s a dick’s near by at my location and I ask for a refund and Even tho I have screenshots that the agent Ask me for a re shipmet thry still refused my refund BEAWARE AT DICK’s THEY WILL TAKE YOUR MONEY THEYRE SCAMMER

I bought an e-bike online from a humongous store based in Bentonville, AR. An old brand name in the US. But it had a leaky tire that would go flat in a day. I looked up authorized repair centers and found that Dick's Sporting Goods 2 miles from my house could take care of it. I got a replacement tube from the manufacturer (free from them under warranty) and took the bike to Dick's with the knowledge I would have to pay for the labor. No problem. I took the bike there and they said it should be done by the end of the day. They called me near the end of the day and I went to pick it up the next morning. I put it in my truck and went home. When I got home the bike did not work. And the deraileur was hosed up. It turns out they cut several zip ties and took apart electrical connections without putting the bike back together properly. Snipped zip ties were hanging from the frame and the main connector to power the motor was deformed almost to the point of being unusable. I am a DIYer, so I was able to figure out what they did and fix what they ruined, but many folks would not be. They would take the bike back to Dick's and probably pay a bunch of money to have Dick's fix what they broke. This whole experience feels like a scam. If not a scam, then complete ineptitude. Beware!

Ordered online and the order was not shipping so I reached out to customer service and was assured that the item would ship within two days. We’re sorry, One or more items are not available. Hi Joseph! Oh no! We had to cancel part or all of your recent order. You have not been charged for the item(s) that we were unable to fulfill. If there were other item(s) in your order, we will send separate emails with status details about them.

Immorally bankrupt organization like Dick’s Sporting Goods will soon be out of business I have bought many things from Dick’s Sporting Goods and I was just about to buy a set of irons when I heard that they will pay for employee abortions I went to another local vendor and purchased my clubs there and I will never purchase anything from them again. Murder matters!

Fedex is bad business and if Dick's chooses to use them as a shipping supplier, fine! But I won't spend another dollar at your store! The Fedex driver delivered a $160 pair of sneakers to the wrong house!! Delivery confirmation said, "delivered at side door!" I dont even own a side door! Dick's told me, "You should of purchased insurance!" What??? What company sends out an $160 item and does not require a signature or have insurance?! Then the representative said, "buy another pair of sneakers and we'll refund you". Really? Spend another $160 at your store and MAYBE Fedex delivers it to the right house?? So now we talking about $320 of my hard earned cash and fingers crossed it comes?! I did everything right! Shipping address was correct! I was home that day!! Asked neighbors! No body knows where the shoes are but I have to pay AGAIN? In reality the one who pays is my kid!!! The sneakers were a present to my 16 year old son!! All the kid wanted was some nice sneakers to play in his basketball tournaments! He earned it! Such a good kid with good grades! But I got Fedex over here blaming it on Dick's, then Dick's goes and blames it on me and Fedex?! No! Never again! Both companies giving me the run around! Like I'm lying! I'm not even that kind of person! I believe in Karma! So if Dick's wants to run their business into the ground right along with FedEx, go ahead! Because y'all are digging your own graves! Fool me once, shame on you! There will be no fool me twice! Smh!! I was born at night but I wasn't born last night! I own my own online small business and I would NEVER, EVER treat not one customer like this!! 😡