DICK'S Sporting GoodsReviews of dickssportinggoods.com

Was gifted golf balls and tried to exchange for another color. After calling was told not in stock, but may be in next truck. After 2 months of several calls went out of my way (20 mi. to store). Waited in line with one person in front of me (15 min.), while wife waited in car. I was ignored and another register opened and took a customer that just walked up. When I finally got to register the associate pushed me to register for account saying it would make the exchange go smoother & only take a minute or so. After another 10 minutes I was finally told they couldn't do an even exchange of color, since they were purchased on sale. I kept my old color after wasting a 1/2 hour, very annoyed with my wife waiting in the car. It was actually worse than this, but I don't have time to give all the details.

Ordered shoes 10/18, Estimate Delivery 10/20 (2 days) which was a lie because the label wasn’t created until 10/20 now I get another e-mail delivery 11/29 (11 days later) my trip will be over I’m so pissed and disappointed and I WILL NEVER ODER with them again

I spent 20 minutes making an order at 9:00 am when shoe release dropped. Website prompted me all the way through to checkout and charged my card. Moments later I received in email stating my order was cancelled. I called to check why and all I receive is a sorry for wasting your time. Never shopping dsg again.

If I were able to leave a 0 star I would. Was given a coupon from Temecula LL. The store would not honor. I asked for the manager, and spoke to her.. She did nothing to help. I have 3 kids that ALL play sports and we get these coupons all of the time so it's not like they are a rare event! Manager Gave me the run around.. I even reached out to their corporate chat line and was given the same POOR customer service. It's ok... Sporting goods sector is very competitive and there are plenty of options online. Just unfortunate that I can't help local business! Oh well... I tried.

Dick’s Sporting Goods is a piece of crap store. I ordered a boat, it took over a month to never receive it.. I was sent four of them and every single one that I received had forklift punctures in it and was unfloatable. So they were put back on to the truck. They don’t care that wasted a total of five boats. Wasted shipping charges. Will NEVER deal with This sporting goods stores ever again

....didn't wanna give it one star but oh well. BUT please show me where on policy/receipt you can't return Jordan's, and you CAN NOT try them on in the store if you're black. I literally sat there a watch someone of a lighter color try on 2 pair of Jordans but was told my 10 year old wasn't able to try the shoes on.....PLEASE HELP ME , TO MAKE THIS MAKE SENSE....DAMN SMH....and yes it has happened to other the same situation

Ordered $300 rollerblades, fedex scanned them in as if they were delivered but of course they never were. Called to open an investigation into this with fedex and Dick’s. They reshipped another pair which will take another 4+ days to get here using fedex versus overnight shipping which they should have offered…I have doubts they will ever arrive. Fedex scanned in the package as if it was delivered, i believe that is some form of fraud. I asked to use a different shipping company but they said thats not possible. I also asked if it could be delivered to my local Dick’s store, also not possible. What an absolute headache and they have sucked all the fun out of getting a nice gift for myself to help with exercise. Mind you these are $300 rollerblades which are probably overpriced by $100 at least. If the second reship doesn’t arrive then I will add another review.

This is the worst experience I've ever had, My wife received a gift 2 sports bra Nike on her birthday size L, not her size we went to exchange them, her sister lost the gift receipt, so I told the customer service in the store what happened, the 2 bras total was $60, he scanned the 2 items and told me he will give a store credit for $7.45 because I don't have a receipt or gift receipt , I repeated myself my wife sister lost the gift receipt she paid $60 and now you want give me a store credit for $7.45 for both items that is a rip off. he said that is the company policy, My wife was so upset. you lost us a loyal customers. that is why you guys go out of business.