DICK'S Sporting GoodsReviews of dickssportinggoods.com

Location: Coastal NC. We paid for installation of a basketball goal purchased from Dick’s Sporting Goods on December 16th, 2022. I started calling DSG/Select Express on 01/10/23 because we had not heard one word from Select Express after paying Dick's Sporting Goods for installation service. On 1/10/23 I advised the man I spoke with that 811 still had not been out. He said he would get 811 out immediately, and get back to me about an installation date within 24 hours. I never heard back from him. On 1/20/23 a “technician” from DSG Select Express called to tell us that he was on his way to begin phase 1 of the installation. This was the first time I had heard from DSG/Select Express since 1/10/23.... no one called in advance to tell us he was coming. We advised him that 811 still had not been out to look for underground pipes/wires. He told US to call 811. According to the contract, DSG/Select Express calls 811. We called 811, spent 40 minutes on the phone with them to get 811 come out, and then DSG/Select Express told us it “doesn’t count” unless they call 811. I received multiple calls/texts asking for feedback on our Phase 1 installation . I responded to all to tell them the technician had never been to our home. I later discovered that the technician FORGED MY NAME on a document to claim he had completed Phase 1 of the job. I have spent hours on the phone with DSG support over the last few weeks. Those hours of my time have produced no progress in getting DSG/Select Express to come and do the work I’ve paid them to do. Every phone call gets me to a new person, and I have to explain the same story over and over again. Every “customer service” person I speak with tells me that phase 1 of the work has been completed, despite the fact that their contractor has never been to my home, and no work has been done. On 01/01/23 I received a phone call from June in the DSG Escalation department. I told her that I wanted to cancel my order. She agreed, apologized, and told me I would be refunded that day. It is now 02/08/23, and the order shows as cancelled, but I still have no refund. I emailed DSG on 02/03, 02/05, and 02/06, and they never responded to my emails. Here’s the best part….. I tried to post this same review to the DSG web site, and I received an email stating that they couldn’t post my review because it didn’t meet their website guidelines.

I used to shop with this company. NO more. They will put you on an unsolicited email list that you can't get off no matter how many times you unsubscribe or complain. Everyone gets spam, but I've gotten more spam from Dick's that any other company I have EVER done business with.

The Portage, Michigan Dick's store looked disheveled. I was not greeted or spoken to by any "athletes" until I checked out. When checked out it seemed as if I the customer was an annoyance. Customer service is dog doopy and arrogant.

I purchased a coat online from a company called "Public Lands" on 12/22/22. The company is actually Dick's Sporting Goods which I was not aware of at time of purchase. I was home at the time and date of delivery on 12/26/22. The package never arrived. I live in a building with a doorman who receives and logs in packages. I notified the company via email on 12/28/22 that I did not receive my order and never received a reply. They sent an order totaling $227.54 using fedex with no signature required. I notified fedex and initiated a lost package claim. I was notified that the package was delivered despite the fact that no picture was included and their proof of delivery has no delivery address. Dick's Sporting Goods dba Public Lands engaged in spurious business activities: Doing business under another name, never responding to my email, shipping orders without requiring a signature. The lost of $227.54 should not be my burden.

Select Express is the worst customer service company I have ever encountered!! I purchased an inground basketball goal on December 17, 2022 from Dick's Sporting Goods in Fayetteville, NC and also paid $371 for install and assembly. As of Jan 20, 2023, the goal is still sitting in my garage awaiting assembly. This is the worse company I have ever dealt with. It took me almost a month of me calling Select Express to finally get an install date of Jan 17, 2023. Then the installer never showed up. They can never give you any resolution other than they are sorry for the delay. You keep getting the run around which always comes full circle...extremely frustrating. I would NEVER recommend purchasing this service from Dick's Sporting Goods....Dick's can't and won't help you resolve this issue either.

Long story short, ordered a treadmill. I have since received 5 delivery dates and it hasn’t been delivered on one of them. Call the deli every crew several times, never got back to me. Call Dick’s, first lady says she can’t do anything about it but called the team that could and that they would respond within 24 hours (they did not as you might have guessed). Called the following day after 24 hours, 2nd lady says she is going to talk to a supervisor, puts me on hold, call “drops.” Never called back. I call again, this lady finally gets me through to the “escalation team” and she is very short and borderline rude. She FINALLY offers me a refund. She then said “have a good day” *click* Just rude, awful, dishonest customer service and subcontracting with Dick’s.

Cancelled 80% of my order with no reason given and offered promo codes to apologize. These codes did not work however and two separate chat sessions with customer service could not resolve the issue. Took over 3 hours and no solution! And no email contact possible to sort it out. If a DSG person replies to this, don’t believe what they are saying. I will delete my account and this was my last order there.

Customer No-Service is why it got its name. They promised week after week, a different customer no-service person after another promise refund of item bought & returned to JAX (Airport) store. After 1 year still waiting!