DICK'S Sporting GoodsReviews of dickssportinggoods.com

Bought a cross bow around 2 weeks ago and limbs are splitting took it back to the store and got the runaround poor customer service

Music to loud couldn’t hear my caller telling me what to buy The assistance sucked he chased someone round store who was jus looking & didn’t buy nothing.Serv sucks Was not even helpful why I tried shoe on coulda least untied one of the shoes I had purchased To wear out the store.I told cashier how cust Serv was awful.won’t be shopping there again.Aside fro me& 1other customer.3 Associates doing nothing empty store

I ordered shoes, PAID SHIPPING and YOU ALL (DICK'S) sent to 2 left shoes. I started processing a return, went to the store to do a return and was reimbursed less the cost of shipping. Then I had to to guess wrestle and then was comp shipping on YOUR store card. That's not how I paid for it. I could understand if it was my fault or I wanted to return for another reason, but because of an careless mistake on YOUR DICK'S part, I'm penalized. Never again! If I could give 0 stars I would.

I sent multiple items back but got not refunded for all of them. One shirt was not refunded at all. I contacted the costumer service and first, they said they would check but after that no answer anymore. I just want the shirt that I sent back get refunded.

Asurion warranty is a SCAM no matter what the kid at the register is trained to tell you. Don’t trust Dick’s Sporting Goods.

Terrible customer service in shoes. I am amazed they stay open.

I ordered (2) Golf Clubs from Dick's Sporting Goods. They were "custom" clubs. They arrived with different grips than they were ordered with. Dick's refuses to take them back. I offered to keep them, if Dick's would just send me the correct grips ($10/each). They refused. Just to get no where, I spend 1 hour on their "online chat support" and another 25 minutes on the phone with a person who said to me: "I will absolutely help you solve your problem". Apparently he spoke too soon. Never again with Dick's!

Should have checked Trust Pilot first... I've ordered a standing punching bag on-line from DICK's. Only bag has arrived via FedEx without the stand! Totally unusable. Product description reads "Base included". Dismissive chat support wanted to get rid of me as quickly as possible: "You have to ship the bag back to us." No, send me the stand! Why should I incur an extra cost? I went to a local DICK's store and spent an hour there. "Athlete Engagement Teammate" was very helpful and went extra mile resolving this issue. "You will receive an e-mail about shipping the stand". Well, the on-line support has failed again - no e-mail!!