DICK'S Sporting GoodsReviews of dickssportinggoods.com

Ordered a pair of Nike Recovery slides. D’s Sporting Goods sent me two different sized shoes. I live close to a store so I returned in store. When the return was processed I realized I had literally waisted a full $10 for shipping. I tried to contact D”s Sporting Goods customer service to give them a chance to make it right. Turns out D’s Sporting Goods activity discourages personal customer service. If you don’t have a basic issue that can be resolved by their automated system, you’re out of luck. Glad I got to see their brand new, state of the art store when I returned. Good to know they are so desperate to rip me off $10 that I will never see it again.

They boast a 90 day return policy but when you try to return the shoes after 10 days they won’t return them. How bad can it be. Why don’t they just say all sales are final

Purchased an item used online with a 20 dollar off code for over 100. Canceled the order and took the code. I tried to use it again and it did not work. Tried to email back said was not a box that was monitored tried to emailed customer service like it told me customer.service at dcsg.com and it said not monitored went to chat and he would not give me a code but said I had to place an order right now. Yea never buying from them again.

They sold me a Marcy stationary exercise bike. The foot handle snapped off on the first day. Despite this being an online order I need to return it in the store an hour away.

They've really committed to the store name, the most consistent branding I've ever seen. I asked for help, but the staff just kept walking, despite what seemed like my best attempts to get their attention. Either there was a communication mismatch, or they're simply staying true to the store's name.

Bought basketball hoop for 2700$ Was damaged . Took 2 weeks for them to pick up -and 8 weeks to get refund , after me calling them daily Never again will buy form them

I ordered these shoes for my daughter who is in the Army over a month ago and they still have not been delivered. I placed an order for the shoes they were in route but then I guess they decided to walk away. Literally!! So I contacted FedEx and they stated I had to contact D*ck’s for them to file a report. Which is crazy to me since I brought them. But anyway I contacted D*ck’s and they reshipped the shoes again. After waiting another two weeks for delivery this pair grew feet and has vanished. Reached out to FedEx again and they told me the same thing I had to reach out to D*ck’s. D*ck’s told me after the shoes leave from FedEx they go to USPS and then it could take up to 14 business days to be received. That is absolutely ridiculous. So first two weeks for USPS to get them then essentially another three weeks before they can be delivered. Meanwhile D*ck’s does not know where the hell the shoes are at this moment. My daughter is waiting to be deployed any minute and needed this particular shoe for her PT. This was my first experience with D*ck’s and more than likely the last. Would I recommend D*cks HELL TO THE NAW!!! I had to replace the I because the post was flagged.

I purchased a body board from Dicks August 2025 and after 3 uses the leash broke. I called Dicks for a replacement leash under warranty and was told NO, you used the board. Now one year later ( keep in mind that the board was not used from September to May because the ocean is too cold) and the board has come completely apart. I won't even bother to call Dicks because they are just going to tell me the same thing. So a warning, DO NOT BUY anything from Dicks because they have THE WORST CUSTOMER SERVICE IN AMERICA.