DICK'S Sporting GoodsReviews of dickssportinggoods.com

Half the stuff I need is out of stock, and the employees don’t seem to know anything. The prices are ridiculous, and they act like you're annoying them if you ask for help. Definitely won’t be shopping here again.

I recently ordered a few articles of clothing from this business. One was a pair of Underarmour joggers and the other two were Calia tops. I know a lot of businesses have multiple distributors so it didn’t really bother me at first when I saw that the pants shipped from a different place than the tops. The pants are perfect. They fit well and came well-packaged. I was unfortunately shocked at the state of the tops. They arrived without any plastic wrapping or other packaging and were unfolded inside the cardboard box, just kind of thrown in there together. Additionally the white top has dirt all over it. At first I thought it was part of the pattern but the closer I looked, no, it is definitely dirty. I don’t want to return the items, just wanted to contact customer service to give them feedback on the quality of the delivery, but I did not see an option to do that anywhere on the website. Typically a lot of businesses will have a “how did we do?” option on the order tracking page after it’s delivered but I didn’t see anything like that. I find that kind of disingenuous. There is nothing wrong with the quality of the clothing so I’ll still probably shop at my local store, irl but I wouldn’t order online again given the way they treated my clothes.

Bought pack of twelve Nike socks and these are without question the worst socks imaginable I have ever seen.worse that a cheap no name brand toy might find at a dollar store. No more Nike products for me and concerned that I can’t trust Dicks anymore.

Went into their the other day, and let me just say. They always somehow manages to disappoint every time I get in there. I'm a simple guy, with simple needs. Yet their store either doesn't carry things in house, or is always out of things. And it's not a one off thing either, every time I go in and get things I NEED, they're out.

I bought two pairs of shoes—one online and one in-store. The in-store pair ended up being $30 cheaper on their website. When I called, they told me I have to return to the store for a partial refund because they can't handle it over the phone. That’s really inconvenient since I only made the trip to try the shoes on in the first place. As for the pair I ordered online, I returned them right away. Although they processed the return, it’s been almost a week, and I still haven't received the refund. It shouldn’t take this long. I’ll wait a few more days, but it feels suspicious. Thankfully, I saved my receipt. I have to say, everyone I interacted with at the New Braunfels, TX store was incredibly helpful and polite. The issue seems to lie with the online side of the business or the system they use, which is far from acceptable.

I went to buy my husband some shoes yesterday. When I got to the department there were ladies trying to check-in at a kiosk, the kiosk tells you to scan the shoe that you want and put in the color of your shirt and someone will get with you later. I walked around and looked for someone that was working there. I could not find any workers. Apparently they were in the back, looking for shoes for people. The problem is 3 ladies. Had a black shirt on so no one know who was next in line to get help. One lady finally got so frustrated on waiting that she left, another lady left with her son after she could not get help. It's getting really bad when you have to do your own service/help basically and you have to wait for help. I don't think this is a good system. They need to try something else or have more employees. I think there were two young men working there. And there was about 15 people looking at shoes. I think the store lost a lot of business that day

Disappointed that they continue to spam me daily with marketing emails that I did not consent too.

2 star only because delivery was fast. Outside of that, not impressed. Customer service via telephone 1 star. Product arrived with security device attached. I contacted service to request a diy method to remove device. No solution offered other than visit store. The whole point of buying online is to avoid going in store. I drive 30 minutes one way to closest store. Store reps didn’t even acknowledge the huge inconvenience and hassle. Dick’ssporting goods is more expensive than competitors, they should at least provide decent service. A simple “so sir we appreciate your business” would have gone a long ways.